- Analyze data and trends to identify, action, and/or influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment
- 4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Advanced English level (oral and written).
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Program/project management and Scrum experience
- Effective communication and presentation skills
-
Security Services Account Manager
hace 3 horas
IBM Heredia, Costa Rica**Introduction** · The Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, ...
-
S2p Analyst Ii
hace 3 horas
TE Connectivity San José, Costa RicaTE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also desig ...
-
Accountant Iii
hace 1 día
TE Connectivity San José, Costa RicaDevelops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes th ...
-
Accounting Analyst, Local Accounting-foaa Cr
hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa RicaAccounting Bachelor Degree or related field with 4+ or more years of experience. · - Experience in month end closing of books of accounts / working on various sub-ledgers / accounting knowledge / balance sheet reconciliation & reporting activities · - Previous experience in Statu ...
-
Mgr I Accounting- R2r
hace 3 horas
TE Connectivity San José, Costa RicaTE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also desig ...
-
IT Administrator
hace 1 día
Tek Experts San Pedro, Costa RicaOverview: · We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. You will work with some of the biggest and best names in technology.We're in search of a process-oriented IT professio ...
-
P2p Analyst
hace 3 horas
ASEPSA San José, Costa RicaWE ́RE HIRING: · P2P ANALYST (TEMPORARY POSITION) · **Role Summary**: · Procure-to-Pay Analyst will be responsible for conducting key procure-to-pay activities such as · handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase · requisitions, purchas ...
-
Finance Operations Analyst
hace 3 horas
Boston Consulting Group San José, Costa Rica**WHAT YOU'LL DO**: · **BCG Nexus Costa Rica is an exciting new office that will execute best-in-class operations, serving the broader BCG business. Nexus Costa Rica will be a hub for regional and global functional teams to be co-located in a dynamic and engaging space, enabling ...
-
Technical Account Manager
hace 1 día
Zscaler San José, Costa RicaCompany Description · - we process over 50 billion transactions a day in our cloud to protect our customers. · **Job Description**: · As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service p ...
-
Accounts Payable Business Analyst
hace 3 horas
AstraZeneca San José, Costa Rica**Role Purpose** · AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharma ...
-
Jr Payment Analyst
hace 3 horas
Recluta talent hunter San José, Costa Rica**Objective** · As a Jr Payments Analyst, you will be responsible for managing payment processes for LATAM operations. · **Key Responsibilities**: · - Coordinate and execute payment processes for Latin American transactions, ensuring accuracy and compliance with company policies ...
-
Customer Success Manager
hace 3 horas
Cisco Systems San José, Costa RicaThe Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base. The contact center industry is currently going to through several major transformations: r ...
-
Trilingual Inside Account Rep
hace 3 horas
TD SYNNEX San José, Costa RicaIn this role, you'll be part of Shyft Global Services, a wholly owned subsidiary of TD SYNNEX. We are a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. We're proud to deliver end-to-end product and cus ...
-
Inside Account Rep
hace 1 día
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
R2r Operational Leader Americas
hace 3 horas
Zoetis San José, Costa Ricalocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR This position will report to the Costa Rica SSC Site Lead and lead the R2R team in the planning, management and delivery of in scope processes including General Ledger, Financial Reporting, ...
-
Inside Account Rep
hace 3 horas
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
Inside Account Representative
hace 3 horas
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
Program Management Specialist
hace 3 horas
UNITED PARCEL SERVICE San José, Costa RicaExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combin ...
-
Sea Logistics Customer Care Specialist
hace 1 día
Kuehne+Nagel San José, Costa RicaYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. · - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpf ...
-
Revenue Accountant
hace 1 día
Sagan San José, Costa Rica**Job Title**: Revenue Accountant** · **Location**: Remote (EST Timezone) · **Working Schedule**:Monday-Friday, 8 am - 5 pm (EST) · **About Us**: · Our company is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and trai ...
Sr. Customer Success Manager, Strategic Account Services - San José, Costa Rica - Amazon Support Services Costa Rica SRL
Descripción
This is an Individual Contributor role.As a Sr.
Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.
On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers; and operational improvement opportunities.
You possess strong client management skills with the keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our sellers.
You can manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond your portfolios.
Above all, you should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity.
You are agile, inventive, and an advocate for your sellers' experiences in the Amazon store. If you are interested in growing Amazon's leading brands, then we're interested in you.Key job responsibilities
San Jose, SJ, CRI
BASIC QUALIFICATIONS