Customer Success Manager - San José, Costa Rica - Cisco Systems
Descripción
The Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations:
rapid transition from premises solutions to clouddelivered solutions, and expansion of the role of customer care from providing operational efficiencies to providing excellent customer journeys.
Join the world leader in the Collaboration business group and the Webex Contact Center Enterprise team as we execute the most aggressive growth plan ever.
The Team:- The Solution Assurance teams charter and role is to build confidence across all stages of solution delivery lifecycle to drive customer success globally, delivering on vision of becoming #1 in the market place. Execution of this vision requires driving higher customer satisfaction by ensuring right architectures are in place, managing critical customers and escalations, and technically enabling our partners and customers on our solutions. This responsibility will enable the business to leverage real world customer practices being incorporated into software development to improve product quality, serviceability, usability and reliability.
- Our software product is run by who's who of Fortune 500 customers and service providers. Our customers expect, and get, uninterrupted continuous operation. Your role is critical in ensuring that Cisco's customer's operations go uninterrupted. You will work as part of a team of experts on different products within Cisco's Customer care portfolio providing critical troubleshooting and consulting services to Cisco's collaboration customers. The opportunity exposes you to a variety of technologies and solutions that are being used by huge number of customers worldwide.
- In this role you work with your peers, engineering, product management and across organizational boundaries with sales, services, support, partners and leadership to solve customer problems as well as build, maintain, and grow customer and partner loyalty.
- What you bring to the role:
- Technical Account Management: Interacts with client staffs to understand business needs and recommend services and enhancements that achieve client objectives. Reports regularly to Management on client status.
- 7+ years related experience preferred
- B.S or Masters in Business or Technical degree
- Solid and proven client management experience
- Experience with Contact Center design and deployment, IVR or other related technologies
- Excellent people management and relationship management skills
- Excellent verbal and written communications skills
- Strong understanding of project management tools and methodologies
- Ability to understand client's business needs and recommend solutions that meet them
- Willing to stretch limits, challenge status quo and take on new challenges.
- Travel to client site(s) expected (1020%)
- Desired Skills:
- Experience working with customers on gathering business requirements, defining desired outcomes, methods to achieve results, metrics to evaluate progress and continuous improvement
- Business intelligence and analytics solutions such as Smartsheets, Tableau, Kibana to analyze data and derive actionable insights.
- Experience working on DialogFlow and AI technologies, Web service integrations, Telephony networks, voice protocols such
Más ofertas de trabajo de Cisco Systems
-
Vsam for Guatemala
San José, Costa Rica - hace 1 semana
-
Senior Growth Analytics Manager
San José, Costa Rica - hace 5 días
-
Customer Project Manager
San José, Costa Rica - hace 1 semana