Edgar Hidalgo

Collaborative team player with a keen attention to detail. Demonstrates exceptional adaptability and flexibility, swiftly acclimating to diverse environments and effectively managing varying situations within tight timelines.

Costumer service, Escalation 2019 - 2021

Amazon consumer

HR Associate, DLS 2021 - 2022

Amazon coperate

Diligent adherence to established procedures, including following the escalation process and engaging different stakeholders when necessary for unresolved technical issues. Proficiently verify and meticulously enter medical data, while diligently scrutinizing for anomalies and inconsistencies to promptly rectify any inaccuracies. In charge of addressing complaints and finding appropriate solutions and alternatives, ensuring high levels of customer satisfaction. Maintains and update LOA cases, demonstrating expertise in adjusting benefits and compensation as well as efficiently managing intricate medical checks to verify the legibility of the documents.

HR case manager 2022- present

Amazon coperate

Proficient in handling account setup, updates, and reviews, ensuring accurate and up-to-date information for Amazon costumers Effectively oversee the provision of direct support and deliver impactful mentoring, training, and coaching sessions to colleagues across the front line, fostering a culture of continuous improvement and driving their professional development. Assume responsibility for managing escalated phone calls as a trusted point of contact, functioning in a supervisory role for Amazon retail operations.

Proficiently address employee-impacting issues that may arise during leave events, ensuring timely resolution and facilitating effective communication within the assigned service level agreements (SLAs) to uphold organizational standards. I applied strong making decision skills to resolve technical inquiries for both Amazon Employees and Physicians, utilizing effective communication channels such as phone, chat, email, and video platforms. Exemplify accountability in meticulously analyzing critical data to discern the underlying root causes and drivers of performance, facilitating informed decision-making and strategic insights.

Bachelor in process

Business administration - Universidad politecnica