Sea Logistics Customer Care Specialist - San José, Costa Rica - Kuehne+Nagel

Kuehne+Nagel

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
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Your Role :Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

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Your Responsibilities:

Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction.
Shipment Management: Qualification and entry of customer orders into the operational execution process.
Complaint Management.
Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decisionmaking (frontline empowerment).
Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order.
Customer Data Management: Maintenance and integration of customer data in the KN systems.
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support).
Reporting (creating, refining and reviewing reports).

Your Skills and Experiences:

University degree in ADM, COMEX, IR or alike.
Sea Logistics experience.
Intermediate English skills.

Good Reasons to Join :
At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now
About Kuehne+Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT
Talent Sourcing Center