- Coach, mentor, and develop a team of Strategic Account Managers
- Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
- Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.
- Manage recruiting and hiring efforts across direct team and broader organization.
- 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.
- 5+ years professional experience developing and leading teams while driving organizational goals.
- Bachelor's degree or equivalent practical experience.
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Superior communication and presentation skills
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
-
Security Services Account Manager
hace 14 horas
IBM Heredia, Costa Rica**Introduction** · The Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, ...
-
S2p Analyst Ii
hace 14 horas
TE Connectivity San José, Costa RicaTE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also desig ...
-
Accountant Iii
hace 1 día
TE Connectivity San José, Costa RicaDevelops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes th ...
-
Accounting Analyst, Local Accounting-foaa Cr
hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa RicaAccounting Bachelor Degree or related field with 4+ or more years of experience. · - Experience in month end closing of books of accounts / working on various sub-ledgers / accounting knowledge / balance sheet reconciliation & reporting activities · - Previous experience in Statu ...
-
Mgr I Accounting- R2r
hace 14 horas
TE Connectivity San José, Costa RicaTE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also desig ...
-
IT Administrator
hace 1 día
Tek Experts San Pedro, Costa RicaOverview: · We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. You will work with some of the biggest and best names in technology.We're in search of a process-oriented IT professio ...
-
P2p Analyst
hace 14 horas
ASEPSA San José, Costa RicaWE ́RE HIRING: · P2P ANALYST (TEMPORARY POSITION) · **Role Summary**: · Procure-to-Pay Analyst will be responsible for conducting key procure-to-pay activities such as · handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase · requisitions, purchas ...
-
Finance Operations Analyst
hace 14 horas
Boston Consulting Group San José, Costa Rica**WHAT YOU'LL DO**: · **BCG Nexus Costa Rica is an exciting new office that will execute best-in-class operations, serving the broader BCG business. Nexus Costa Rica will be a hub for regional and global functional teams to be co-located in a dynamic and engaging space, enabling ...
-
Technical Account Manager
hace 1 día
Zscaler San José, Costa RicaCompany Description · - we process over 50 billion transactions a day in our cloud to protect our customers. · **Job Description**: · As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service p ...
-
Accounts Payable Business Analyst
hace 14 horas
AstraZeneca San José, Costa Rica**Role Purpose** · AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharma ...
-
Jr Payment Analyst
hace 14 horas
Recluta talent hunter San José, Costa Rica**Objective** · As a Jr Payments Analyst, you will be responsible for managing payment processes for LATAM operations. · **Key Responsibilities**: · - Coordinate and execute payment processes for Latin American transactions, ensuring accuracy and compliance with company policies ...
-
Customer Success Manager
hace 14 horas
Cisco Systems San José, Costa RicaThe Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base. The contact center industry is currently going to through several major transformations: r ...
-
Trilingual Inside Account Rep
hace 14 horas
TD SYNNEX San José, Costa RicaIn this role, you'll be part of Shyft Global Services, a wholly owned subsidiary of TD SYNNEX. We are a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. We're proud to deliver end-to-end product and cus ...
-
Inside Account Rep
hace 1 día
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
R2r Operational Leader Americas
hace 14 horas
Zoetis San José, Costa Ricalocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR This position will report to the Costa Rica SSC Site Lead and lead the R2R team in the planning, management and delivery of in scope processes including General Ledger, Financial Reporting, ...
-
Inside Account Representative
hace 14 horas
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
Inside Account Rep
hace 14 horas
TD SYNNEX San José, Costa Rica**Job Purpose**: · Are you an effective salesperson who enjoys daily interactions with an established client base? TD SYNNEX is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In the Inside Account Rep ...
-
Sea Logistics Customer Care Specialist
hace 1 día
Kuehne+Nagel San José, Costa RicaYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. · - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpf ...
-
Program Management Specialist
hace 14 horas
UNITED PARCEL SERVICE San José, Costa RicaExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combin ...
-
Revenue Accountant
hace 1 día
Sagan San José, Costa Rica**Job Title**: Revenue Accountant** · **Location**: Remote (EST Timezone) · **Working Schedule**:Monday-Friday, 8 am - 5 pm (EST) · **About Us**: · Our company is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and trai ...
Manager, Customer Success, Strategic Account Services - San José, Costa Rica - Amazon Support Services Costa Rica SRL
Descripción
The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.
In this role, you'll be responsible for all business and operational objectives of your Strategic Account Management team.You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers.
This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team.
They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
Key job responsibilitiesHeredia, H, CRI | San Jose, SJ, CRI
BASIC QUALIFICATIONS