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    Administrative Assistant - San Jose, Costa Rica - Boston Consulting Group

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    WHAT YOU'LL DO


    We are looking for a driven Administrative Assistant who can work with limited direction to provide administrative support and act as a thought partner to Principals in their work with clients and internal functions. Although you will need to be a master of tasks, we need thinkers and expect you to go beyond transactional support. The role and experience will vary depending on the Principals being supported and their needs.

    While the Principals, Project Leaders (PL's), and consultants spend most of their time at the client site, back here at home base (aka the Nexus office), you will be surrounded by a group of really smart, team-oriented, fun and laughter loving people. We work hard, play hard, and go out of our way to support each other.

    Administrative Assistants are expected to grow throughout their careers, building and improving their skills to match the evolving needs of BCG and our clients. We won't define a career path for you – your career will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.

    Administrative Assistants are an essential part of the office and BCG fabric. They actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members, and collaborate across functions. We are all each other's clients.

    YOU'RE GOOD AT

    • Providing proactive support for Project Leaders (PL's), Principals, or Global Directors with internal/external commitments in a fast-paced and changing client service environment (these are your primary responsibilities and some days are more administrative focused than others):
      • Organizing and scheduling (and re-scheduling) client/internal meetings and events with an understanding of business priorities – proactively manage extremely complex calendars
      • Anticipating and coordinating point-to-point travel needs as necessary, including booking (and unbooking) all travel and hotels, directions, commuting time and ground transportation
      • Processing timesheets and expenses on a timely basis
      • Providing backup support to other executives when needed
      • Solving problems before anyone knows they exist
      • Maintaining confidentiality – you will be privy to sensitive information
    • Proactively leaning in to support high leverage activities for PL's or Global Directors and their case teams (this will vary by need):
      • Actively supporting business development efforts
      • Conducting research and gathering information to help problem solve questions
      • Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding
      • Anything else you (or the PL's) come up with – be creative and think outside the box
      • Making sure they know what they need to know
      • Guiding them toward making right decisions about use of time
      • Taking initiative to bring things "from the back burner to the front burner" for PL's and Directors
    • Building effective working relationships with key stakeholders – Principals, clients, consultants, assistants and your peers. This will be crucial to your success

    YOU BRING (EXPERIENCE & QUALIFICATIONS)

    • Bachelor's degree strongly preferred
    • Demonstrated leadership and/or customer service experience
    • Comfortable using PowerPoint and Excel
    • Curiosity – interest in understanding the big picture; drive to learn about what's going on and independently asking "why" in order to exercise appropriate prioritization and judgment with daily activities; understanding the broader objectives will help you be more successful in the role
    • Insight – can connect the dots, identify patterns, make predictions and take intuitive leaps; willing to take ownership and risks to get to a great answer; open to feedback
    • Teaming – creates effective working relationships and builds connections across all stakeholders; develop a brand that compels people to engage; demonstrate high levels of customer service
    • Execution – getting the work done right (and efficiently) the first time; organized and sweats the small stuff

    YOU'LL WORK WITH


    Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.


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