Its Support Associate Ii portuguese - San José, Costa Rica - Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

1+ years of experience in IT help-desk or desk-side environment

Advanced written and spoken English level
Advanced written and spoken Portuguese level
High School diploma
Experience in Windows, Mac OS environments
Proven ability to communicate with technical and nontechnical staff

Amazon's IT Support is the first point of contact for technical support service requests.

Our IT Support Associate I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Associate I will be customer focused and motivated by team success.

You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.

You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities

Provide basic technical support to Amazon Corporate employees worldwide.
Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions.
Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
Assist with activities to triage and escalate any system or network outage to reduce downtime.
Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays

San Jose, SJ, CRI