Associate Customer Support Specialist - San José, Costa Rica - cloudpay

cloudpay

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base.

The primary focus will be providing support for the AMER region, however there will also be the requirement to assist with APAC and EMEA clients.

This role is based in the San Jose, Costa Rica

Daily Duties and Main Responsibilities will include:

Managing tickets using our internal system (Collaborate/ZenDesk)
Triaging Payroll queries to the correct teams
Provision system access based on client or internal requests
Resolving system access issues e.g. password resets
Respond to, and drive resolution of incidents and service requests using available information resources Provide assistance during external audits

Attributes and Experience Required:

Fluent in English
Excellent customer service
System account administration experience would be desirable
Ability to follow User Security procedures and workflow processes
Ability to priorities and work with little supervision
Strong planning and organisational skills
Strong communication skills
Excel skills would be desirable Ability to prioritize and escalate when necessary

Package and Benefits: