Jake Fernandez Brizuela

Hello,

I would like to introduce myself as a responsible person, passionate about developing applications and learning qnew technologies and methodologies of design and development, besides being a motivated person and eager to grow and bring new ideas every day.

Field Support, Organismo de Investigacion Judicial, Mar 2019 - 2021

Provide excellent customer service at all times.
• Helps users with aspects related to the office
experience
• Assistant to all administrative staff and acted as
the first point of contact for
visitors and customers.
• Fulfillment of goals and objectives on time, in
addition to excellent customer
service in the work-at-home mode

IT Department Manager, Amadeus. Apr 2021 - 2022

• Carry out the administration of the technology
team.
• Technical support to users.
• Creation of requirements and incidents for users.
• Hiring of suppliers of technological equipment.
• Analysis and purchase of techno

Customer Support Analyst, Amadeus, Aug 2022 - now

• Analyze cases reported by customers on API
application queries and errors present.
• Assist via email inquiries and provide possible
solutions to bugs presented in different products.
• Investigate the possible reason for an error in the
Amadeus internal system, using different tools.
• Knowledge of own language of the Amadeus
system and the behavior between the client and
the APIs and servers.

Informatics Engineering, Universidad Hispanoamericana, Feb 2018 - 2021

bachelor's degree

Selfcapacitation, Udemy/ CoderHouse/ FreeCodeCamp, 2021 - now

Knowledge:
• PL/SQL/ • MySQL
• HTML5 / • CSS3
• JS/ • TypeScript

• ReactJS/ • React Native

• Angular/ • VueJS
• APIs / • Azure

Azure Fundamentals, Microsoft, 2021

AZ-900 certified