Trabajos
>
San José

    DcX IT Support Analyst - San José, Costa Rica - emerson

    emerson
    emerson San José, Costa Rica

    hace 8 horas

    Emerson background
    Descripción

    Responsibilities include:

  • Act as a single point of contact for customer inquiries
  • Demonstrates basic knowledge of customer base, market channels and products
  • Effectively uses techniques, skills, equipment, procedures, and materials to answer inquiries accurately and completely
  • Responds to and documents proper information into service now, for all customer inquiries or complaints
  • Communicates effectively in a clear and understandable manner
  • Responsible for providing excellent service support for external and internal customers
  • Effectively identifies and evaluates solution options before making decision in a timely manner. Ability to recognize when escalation may be necessary
  • Researches and resolves customers' complaints timely and effectively
  • Act as a trusted advisor to customers, taking ownership of various (systems, product, inquiries and manage proactive communication effectively
  • Maintain high-level professional communication skills, delivering an exemplary level of Customer Service
  • Manage routing of inquiries to appropriate internal support teams
  • Manage customer inquiries with internal sales (inside/outside) teams and provide timely responses to customer

    • Knowledge, Skills and Abilities:

    · BA/BS in Information Systems or related area plus 2 years related experience.

    · Excellent troubleshooting, problem solving and project management skills for internal technical consulting with other Emerson Groups and Divisions

    · Strong analytical and organizational skills, along with strong verbal and written communication skills

    · High degree of self-motivation and a passion for excellence in customer service

    · Self-managed sense of urgency

    · Position requires off-hours and on-call support

    · Excellent interpersonal skills, empathetic, able to balance compassion with know-how and tackle challenging situations

    · Ability to analyze problems, identify root causes and suggest viable solutions

    · Ability to work efficiently, multitask and prioritize tasks effectively

    · Excellent with using personal computers and Microsoft Office applications (Outlook, Excel, Word, Access, PowerPoint,

  • INTEL

    IT Support Analyst Student L3

    hace 2 días

    INTEL San José, Costa Rica

    Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the conditions that will shape the future ...

  • Citi

    Gpa Operations Support Analyst

    hace 10 horas

    Citi Heredia, Costa Rica

    **Job Description**: · The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Acc ...

  • Citi

    Operations Support Analyst 2

    hace 10 horas

    Citi Heredia, Costa Rica

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • Experian

    Technical Customer Support Analyst

    hace 1 día

    Experian Heredia, Costa Rica

    Full-time · Employee Status: Regular · Role Type: Hybrid · Department: Customer Service · Schedule: Full Time · Shift: Day Shift · **Company Description**: · **About us, but we'll be brief** · Experian is the world's leading global information services company, unlocking the powe ...

  • Experian

    Technical Customer Support Analyst

    hace 1 día

    Experian Heredia, Costa Rica

    Full-time · Employee Status: Regular · Role Type: Hybrid · Department: Customer Service · Schedule: Full Time · Shift: Night Shift · **Company Description**: · **About us, but we'll be brief** · Experian is the world's leading global information services company, unlocking the po ...

  • Amentum

    Financial/accounting Site Support Analyst

    hace 10 horas

    Amentum Heredia, Costa Rica

    **Amentum** is seeking a **Financial/Accounting Site Support Analyst** to join our Operations & Maintenance team in Heredia, Costa Rica. This is an onsite position with occasionally remote ability (after the first 180 days). · The **Financial/Accounting Site Support Analyst** is ...

  • Citi

    Gft Gpa Application Support Analyst C10

    hace 10 horas

    Citi Heredia, Costa Rica

    This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise ...

  • Cornerstone Building Brands

    Business Intelligence Support Analyst

    hace 7 minutos

    Cornerstone Building Brands San José, Costa Rica De jornada completa

    About Us · Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from h ...

  • BCforward

    Business Analyst

    hace 1 día

    BCforward San José, Costa Rica

    Business Analyst (Model N) · **BCforward is currently seeking a highly motivated Business Analyst & Development (Model N) for a REMOTE Opportunity** · **Position Title: Business Analyst & Development (ModelN)** · **Location: REMOTE** · **Anticipated Start Date: - ASAP** · **Expec ...

  • Pfizer

    Meet Senior Analyst

    hace 10 horas

    Pfizer San José, Costa Rica

    The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial collea ...

  • Pfizer

    Chargebacks Gross to Net Analyst

    hace 10 horas

    Pfizer San José, Costa Rica

    Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in · Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, and · Eastern Europe in 2014. In 2016, GFS welcomed Cairo into ...

  • ASEPSA

    P2p Analyst

    hace 1 día

    ASEPSA San José, Costa Rica

    WE ́RE HIRING: · P2P ANALYST (TEMPORARY POSITION) · **Role Summary**: · Procure-to-Pay Analyst will be responsible for conducting key procure-to-pay activities such as · handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase · requisitions, purchas ...

  • Lonza

    Record to Report Analyst

    hace 1 día

    Lonza San José, Costa Rica

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to ...

  • Amzn Support Srvcs Costa Rica

    Business Analyst Ii, Selling Partner Risk

    hace 1 día

    Amzn Support Srvcs Costa Rica San José, Costa Rica

    3+ years of tax, finance or a related analytical field experience · - Bachelor's degree · - Experience defining requirements and using data and metrics to draw business insights · - Experience with Excel · - Experience with SQL · Within Amazon, the Selling Partner Risk team launc ...

  • TCS Expeditions

    Sales Data Analyst

    hace 10 horas

    TCS Expeditions San José, Costa Rica

    **Sales Data Analyst** · **Summary** · The Sales Data Analyst is responsible for analyzing sales data and providing insights to support decision-making and improve sales performance within TCS. The primary role is to proactively examine sales trends, patterns, and metrics to iden ...

  • WNS Global Services

    Procurement Coordinator

    hace 10 horas

    WNS Global Services San José, Costa Rica

    Company Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Finan ...

  • AstraZeneca

    Global Rdu C2c Manager

    hace 2 días

    AstraZeneca San José, Costa Rica

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. ...

  • Smash CR

    Dynamics 365 F&o Functional Analyst

    hace 2 días

    Smash CR San José, Costa Rica

    SMASH, Who we are? · We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. · - We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are ...

  • AstraZeneca

    Operational Excellence P2p Manager Americas

    hace 10 horas

    AstraZeneca San José, Costa Rica

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. ...

  • TE Connectivity

    Accountant Senior- R2r

    hace 10 horas

    TE Connectivity San José, Costa Rica

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also desig ...