Technical Customer Support Analyst - Heredia, Costa Rica - Experian

Experian

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Full-time

Employee Status:
Regular

Role Type:
Hybrid

Department:
Customer Service

Schedule:
Full Time

Shift:
Night Shift

Company Description:

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.

We are thrilled to share that
FORTUNE has named Experian one of the 100 Best Companies to work for.

In addition, for the last five years we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine.

Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

The
Experian Data Quality
(EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre
- and post-sales phases of their technology investments.

Experian Data Quality is a fast growing, entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.

Experian Data Quality enables organizations to unlock the power of data. We focus on the quality of our clients' information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we empower our clients to manage their data with confidence.

We have the data, expertise, and proven technology to help our customers quickly turn information into insight. We're investing in new, innovative solutions to power opportunities for our people, clients, and communities.

What you'll be doing

Leverage EDQ's documentation to determine how to best proceed with a given issue.
Engage with the customer and other support team members such as Account Managers to gain an understanding of the customer's environment, contract and goals. Responsible for updating customer information as needed.
Attempt to resolve incidents or requests on first contact when possible prior to escalating
Monitor and respond to support calls within required SLA.
Evaluate issues by interpreting enduser's problem descriptions to determine resolution or best course of action.
Identify problem trends and report to supervisor for further analysis.
Other duties as required.

Qualifications:

What your background looks like

13 Years of Desktop Support, Help-Desk, or IT related support
BA degree or equivalent experience desired

English Level B

Strong communication and interpersonal skills
Microsoft Office proficiency
Analytical skills
Problem solving skills
Organize and manage multiple tasks and priorities.
Able to work nonstandard business hours as required
Ability to resolve issues over the phone utilizing remote control tools.
Communicate clearly and concisely, both orally and in writing.
API Knowledge preferred

Additional Information:

_ This is a permanent home-based role in Costa Rica. No relocation available._

Culture at Experian

Our uniqueness is that we truly value yours.
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously.

We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...

the list goes on

Our benefits include:

Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _
_The Power of YOU__ and it ensures that we live what we believe._