Gpa Operations Support Analyst - Heredia, Costa Rica - Citi

Citi

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Job Description:

The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services.

Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Perform inbound and outbound files monitoring and perform integrity validation reports
Inform to Finance departments on encountered integrity breaks
Follow up and inform to technology partners and customers on file feeds SLA breaches
Act as a maker on process scheduling in the system based on processes calendar
Maintenance of processes calendars and keep activities updated on a timely manner
Provide regular status updates for all customer requests
Serve as primary liaison among Production Support, Financial and Accounting departments, and source systems
Support and execute activities for User Acceptance Tests as required by the customers
Work on multiple automation projects in parallel focusing on continued delivery of daytoday activities
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Available to works with shift on Weekend

Qualifications:

1 to 2 years of previous relevant experience. related to technology or operations
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problemsolving and decisionmaking skills, proactivity
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
Intermediate/advanced English
Knowledge on UFS (optional)

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law Supplement.

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EEO Policy Statement.

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