IT Support Analyst Student L3 - San José, Costa Rica - INTEL

INTEL

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Join Intel and build a better tomorrow.

Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth.

So, join us and help us create the conditions that will shape the future for decades to come.

This is a technical role that will work with the End User Collaboration partners to deliver the Microsoft 365 technologies that Intel needs at the right cost, time, and quality.

As the Office Productivity Software Student, under the supervision of a Senior Specialist, you will be responsible for but not limited to

Supporting the resolution of Microsoft 365 incidents and tasks, identifying the root cause of problems, and driving closure as needed. For example, on installation, configuration, and support of Microsoft Office 365 on various platforms.
Accurately document all work performed through ticketing system including details and outcomes.
Comfortable working in an Agile Framework.
Problemsolving and analytical skills.
Customer-Obsessed.

Qualifications:

You must possess the below minimum qualifications to be initially considered for this position. Relevant experience can be obtained through school work, classes and project work, internships and/or work experience.

Minimum Qualifications:

Applicants must be pursuing a Bachelor, Licenciatura or Master degree in Computer Engineering, Computer Science, or related fields.
The degree must be from an accredited institution of higher education.
Applicants must be able to devote a minimum of 23 workhours per week to this position.
Must be able to stay at least 1 year as an active student.
Intermediate to Advanced English (written/verbal).

Preferred Qualifications:

Knowledge in Microsoft Office suite installation and troubleshooting
Microsoft Windows environment configuration
Data analysis knowledge (running reports in Power BI, Excel pivots and indicators)

Knowledge or experience in Microsoft Office 365 online apps such as Yammer, Delve, Flow, Planner, Exchange Online, PowerApps, OneDrive for Business, SharePoint Online and Teams

Inside this Business Group:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits:

Working Model:

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

In certain circumstances the work model may change to accommodate business needs.
JobType

Hybrid