Gft Gpa Application Support Analyst C10 - Heredia, Costa Rica - Citi

Citi

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

Responsibilities:

Provide and support recommendations for improved procedures and policies.
Work with various vendors and ensure that issue resolution is as per Citi's standards and there is timely notification to the customers for the ongoing production issues.
Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
Assist and support in achieving departmental goals and objectives.
Provide direct assistance to users in using and interpreting software tools and products.
Interact with software vendors to provide best solutions to business problems.

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Development Value:

Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank

Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
Opportunity to directly work with a highly motivated team

Qualifications:

12 years' experience in handling production support activities, identifying and resolving technical issues.
Knowledge in UNIX, SQL and Autosys
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Delivering regular and customized training to teams within the business.

Skills:

Strong design & execution bend of mind to help resolve complex technical issues.
Oversees process for technical issue escalation; prioritizes technical issue resolution.
Oversees resolution of major system outages ensuring communication to interested parties.
Start of day checks, continuous monitoring, and regional handover.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Develop and maintain technical support documentation.
Ticketing tools like ServiceNow
Scheduling tools like AutoSys.
Thorough understanding of ETL and relational database methodologies.
Software engineering best practices
Passion for technology and self

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Strong writing, communication, timemanagement, decisionmaking, and basic task organization skills
Ability to prioritize and manage schedules under tight, SLA's.

Education:

First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

Competencies

Sense of ownership and ability to escalate when/if required
Good change management discipline
Sincere, Flexible and willing to learn new technology as and when new mandates com
Good written & verbal communication skills
Ability to understand domain concepts
Ability to mentor team members technically
Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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