- Administer core infrastructure technologies and related services including Microsoft on-premises or cloud infrastructure, virtualization (Hyper-V) and enterprise storage.
- Ensure operational stability of technologies and services supporting the lines of business and headcount growth.
- Monitor the health of all systems, remediate issues, identify trends and present results to IT Management.
- Vendor management on related IT Services and verification of proper service, support and terms are satisfied.
- Oversee, troubleshoot and manage all barcode scanners, mobile devices and labeling system for all production sites.
- Participate and/or lead in technical integrations activities in support of company expansion or future acquisitions.
- Provide guidance and/or knowledge transfer to mentor entry level IT associates.
- Properly troubleshoot more complex end user issues and escalate when necessary in a timely manner.
- Maintain broad technical knowledge on current and emerging technologies relevant to the enterprise environment.
- Document and diagram technologies of infrastructure and systems at all supported sites.
- Provide after-hours support for infrastructure related emergencies as well as occasional weekend maintenance when necessary.
- Perform, monitor, routinely validate and document necessary backups and restores.
- Diagnoses and resolves problems with applications, communications and operating systems minimizing re-occurrence.
- Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
- Helps to lower ticket queues whenever available.
- Mentor and train lower level IT associates in areas of infrastructure and systems.
- Other duties or responsibilities as assigned.
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