Yurieth Montoya

Recruiter and human talent screener with two years of experience sourcing and hiring top talent for BPO industry. Skilled full- cycle recruitment, including resourcing, interviewing, and contract negotiation. Capable of managing high- volume hiring requirements through robust recruitment strategies, social media networking, Boolean search, headhunting, and job fairs.

Talent Acquisition Recruiter. Feb 23- May 23
Movate
• Conducted or participated in customer strategy planning meetings, resume screening, phone interviews, consensus meetings, interview set up and, offer process.
• Recruited, sourced and/or assisted candidates for designated jobs through existing databases, internet search engines, cold calling, referrals, networking, direct recruiting, job boards, and social media.
• Reviewed and/or screened resumes and phone interview candidates as needed.
• Managed various open positions at the same time.
• Created ads on various job boards such as Indeed and LinkedIn to attract highly qualified individuals for each open post.

Talent Screener and Recruiter. Jun 21- Jan 23.
Sykes.
• Managed of high- volume hiring requirements.
• Identified potential candidates by reviewing their portfolios, education, experience, and skills.
• Interviewed candidates to create a shortlist it before sending to the hiring manager.
• Tracked candidates’ activities using applicant tracking
systems.
• Relocated internal candidates.
• Maintained and organize Human Resources files by keeping the current records in order and purging obsolete ones.
• Trained new recruiters and talent screeners.

Customer Service Representative Nov 20-May 21.
Sykes, Masterclass.
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledged and resoled customer complaints.

• Kept records of customer interactions, transactions, comments and, complaints.
• Managed content managing system.

Project Manager. March 19- March 21
University of Costa Rica, Patient Navigation Project.
• Guided new cancer patients on their journey within the hospital service network to help them face the barriers that prevent them from receiving quality treatment
• Helped breast cancer patients to overcome difficulties such as waiting lists, institutional bureaucracy, and lack of resources and information, and thus improve their quality of life through early, effective and, efficient care.
• Provided emotional support to breast cancer patients and their relatives.
• Sourced, recruited, and trained volunteers to work in the Navigation Project.
• Provided reports to management.
• Organized activities for breast cancer patients and survivors.

Data System Analyst. May 14- March 19
University of Costa Rica, Patient Navigation Project.
• Reviewed and analyzed patient control sheets.
• Updated database daily.
• Trained volunteers about data system and the information required from the patient.

Customer Service Representative. 2014
Sykes, Capital One Disputes Department.
• Utilized computer systems to research and record account information.
• Ensured customer satisfaction and provide professional customer support.

2017. Advanced Degree in Health Promotion. University Of Costa Rica.
2023. Human Talent Management. Cemsa. Graduation date (undefined).
2020. Basic Occupational Health Course. Instituto Nacional de Aprendizaje.
2019. Design Thinking Course. University Of Costa Rica.