Josue Venegas

Senior Service Desk Analyst

-Customer service

-Soft skills

-Fast learning

-Microsoft Office

• Provide user support, and assistance, resolve issues such as access controls,
and usage problems, and fulfilling IT Service requests.
• Responsible for installing, setting up, issuing, troubleshooting, and
resolving user computer hardware and software systems.
• Identify and troubleshoot technical problems and escalate complex issues
to higher levels of support as needed.

2020-2022 | CTP CARRIZAL
Secondary High School Diploma.
2020-2022 | CTP CARRIZAL
Software Development Technical Degre
2018-2019| ACADEMIA LÍDER
Certified English Course (B1-B2)