Customer Service Representative - San Francisco, Costa Rica - Cognizant Technology Solutions

Cognizant Technology Solutions San Francisco, Costa Rica

hace 6 días

OTHER

Descripción

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative

What you'll do:

Provide exceptional support for our applications and associated services
Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc...
Meet and exceed service level goals.
Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.
Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Preferred experience:

Advanced English Level
High School Diploma
Expert understanding of desktop operating systems including Microsoft Windows 2000.
General understanding of internet technologies
Self-motivated, highly collaborative, creative, goal-oriented and team-centric
Superior oral and written communication skills
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Attention to detail, excellent organizational skills, superior time management skills
Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

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