Customer Service Representative - Heredia, Costa Rica - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

PURPOSE:
Customer Service Agent is responsible for providing effective customer service for

all customers by using knowledge of company products and services. This includes assisting

with inquiries, orders, account management, and handling customer complaints via phone,

Core functions:
service (inbound and outbound calls)

Resolve product or service problems by clarifying the customer's complaint, determining the

cause of the problem, selecting, and explaining the best solution, and following up to ensure

resolution based on client's SOPs or given guidelines

Maintain and update knowledge of the company's products and services to provide accurate

information to customers

Keep records of customer interactions, transactions, comments, and complaints in the

customer service database, CRM or given tools

Collaborate with team members to meet and exceed customer service goals
Adhere to account SLAs and KPIs
Follow instructions and perform other duties as may be assigned by supervisor to comply

with Cognizant or client events

Requirements:

Education: High school diploma, GED, or equivalent
Experience: Previous experience in a customer service role is preferred
Language Proficiency: Proficiency in English, both written and spoken
Technical Proficiency: Basic computer skills and the ability to navigate the company's

customer service software.

Experience using SAP for end users is considered a plus.
Skills:
Excellent communication and interpersonal skills
Ability to handle stressful situations and remain calm
Good problemsolving skills and attention to detail

The foregoing job description in no way states or implies that these are the

only duties to be performed by the Associate occupying this position.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
May

**About Cognizant