Customer Service Representative - San José, Costa Rica - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Empresa verificada
San José, Costa Rica

hace 1 semana

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

beBee Recruiter
Descripción

Sr. Analyst - Prod Ops

Qualification:


Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo


Responsibility:


Stakeholder/Business Management:


  • Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
  • Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence:


  • Meet process SLAs / metrics productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

  • Receive tickets/work on issues related to respective process.
  • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management:


People/Team:


  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.

Personal Excellence:


  • Record own attendance and time sheet related data.
  • Complete mandatory training for self as identified.
  • Align individual goals with team objectives (work cohesively with the team).

Must Have Skills

  • Speaking English
  • MS Excel
  • MS Office

Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
May

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