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Customer Service Representative - San Francisco, Costa Rica - Cognizant
Descripción
The role
may also involve handling both inbound and outbound calls.Core functions:
• Respond to customer inquiries via phone, email, or chat, providing a high level of customer
service (inbound and outbound calls)
• Resolve product or service problems by clarifying the customer's complaint, determining the
cause of the problem, selecting, and explaining the best solution, and following up to ensure
resolution based on client's SOPs or given guidelines
• Maintain and update knowledge of the company's products and services to provide accurate
information to customers
• Keep records of customer interactions, transactions, comments, and complaints in the
customer service database, CRM or given tools
• Collaborate with team members to meet and exceed customer service goals
• Adhere to account SLAs and KPIs
• Follow instructions and perform other duties as may be assigned by supervisor to comply
with Cognizant or client events
Requirements:
• Education: High school diploma, GED, or equivalent
• Experience: Previous experience in a customer service role is preferred
• Language Proficiency: Proficiency in English, both written and spoken
• Technical Proficiency: Basic computer skills and the ability to navigate the company's
customer service software.
o Experience using SAP for end users is considered a plus.
• Skills:
o Excellent communication and interpersonal skills
o Ability to handle stressful situations and remain calm
o Good problem-solving skills and attention to detail
The foregoing job description in no way states or implies that these are the
only duties to be performed by the Associate occupying this position.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May