- Act as first point-of-contact for inquiries that come in through HR Shared Service's communication channels, such as service requests, chat, email, and telephone while utilizing the company's case management tools to identify and deliver solutions to our customers.
- Actively listen and ask questions to gain clarity and develop an in-depth understanding of the customer's needs, show compassion, and respond in a supportive manner to create a positive and empathetic environment.
- Record interactions with customers, communicate resolutions, and update the service request using appropriate channels through the case management tool.
- Maintain customer contact until request is resolved, including informing customer of status and resolution.
- Escalate complex inquiries as appropriate if additional expertise is required.
- Provide accurate, consistent, and timely responses by leveraging end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content.
- Identify and participate in continuous improvement processes.
- Encourage and educate customers on direct access to resolve inquiries on their own.
- Meet key service level agreements, quality metrics, and other performance indicators.
- Support routine administrative activities such as onboarding and off-boarding processes, unemployment claims, employment verifications, records management, and assist with special projects.
- High School/Secondary Education Diploma or equivalent required. Bachelor's degree in Human Resources or related field preferred.
- 1-3 years' experience in role providing broad HR and/or customer service support.
- Strong technology skills with excellent knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
- Experience using Workday and ServiceNow preferred.
- Multi-Lingual, English required.
- French is a plus
- Customer-focused with the ability to effectively build trust and confidence.
- Ability to learn quickly and adopt a continuous learning mindset.
- Excellent problem-solving skills and an ability and desire to resolve issues effectively and efficiently.
- Strong organizational, planning, and process execution skills
- Proven ability to handle confidential information.
- Ability to communicate effectively both orally and in writing with employees at levels in the organization.
- Demonstrate cross-cultural awareness and sensitivity.
- Highly flexible and motivated with an ability to work independently as well as in a team setting.
- Build and maintain strong, collaborative relationships with internal stakeholders.
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Descripción
Cherchez-vous à faire une différence dans la vie d'un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd'hui
Ce que vous ferez
RESPONSIBILITIES:
À quoi devraient ressembler vos antécédents
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Ce qu'Cencora offre
Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.
Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.
Calendrier
Temps PleinAffiliated Companies
Affiliated Companies: Cencora Costa Rica Limitada
