Customer Service Representative - San José, Costa Rica - TD SYNNEX

TD SYNNEX

Empresa verificada

San José, Costa Rica

hace 3 días

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

In this role, you'll be part of Shyft Global Services, a wholly owned subsidiary of TD SYNNEX.

We are a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.

We're proud to deliver end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.

Follows procedures and guidelines to provide service to customers in a timely manner.

"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.

Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.

"

What You'll Do:

Provides the highest level of customer service at all times to internal and external customers (20%)
Creates followups with customers in order to provide the best customer experience. (20%)
Identifies issues that need escalation and passes on to the appropriate person. (15%)
Performs additional duties as assigned (15%)
Follows department guidelines for methods of research and accuracy. (5%)
Maintains notes in appropriate systems. (5%)

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Other Duties & Responsibilities:

Meets attendance and punctuality standards

What We're Looking For:

Able to execute instructions and to request clarification when needed.
Possesses basic clerical and data entry skills.
Possesses strong data entry skills.
Ability to input 60 words per minute
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Able to converse and write effectively in English and Spanish.
Possesses strong multicultural interpersonal skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to maintain confidentiality of sensitive information
Able to be immobile for long extended periods.
Able to build solid, effective working relationships with others.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to quickly learn new systems and technology.

Other Education / Certifications:

High School Diploma/GED (Bachillerato en Educación Media) required.

Working Conditions:

Professional, office environment.
Occasional nonstandard work hours or overtime as business requires

What's in it for You?
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Make the Most of our Global Organization: network with other new co-workers within your first 30 days through our onboarding program.
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Grow Your Career: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
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Elective Benefits: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more
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Elevate Your Personal Well-Being: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).

What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work