- Acting as the technical owner and administrator for the Enterprise Project Portfolio Management (PPM) application and related integrations (AWS data warehouse, Microsoft Teams, Jira, ServiceNow, SharePoint, Active Directory, etc)
- Being the subject matter expert (SME) in the PPM business processes and area of responsibility, and lead efforts to reengineer and optimize business processes and the system
- Documenting and developing in-depth knowledge of applications and interfaces used to support business processes, and prioritize requirements from the business
- Ensuring proper test strategies are in place and executed and configure test systems
- Applying trouble shooting techniques, root cause analysis, and Level 3 support for system related issues and know when to involve the vendors
- Working with Level 1 and Level 2 support teams to provide comprehensive training, documentation, and support
- Enabling super-users (by training and performing knowledge transfer) to leverage IT systems for business process automation and optimization
- Working with cross functionally teams within Global IT and within the Enterprise Project Management Offices
- Developing standard enterprise-level PPM reports and dashboards for the organization; either native reports or leveraging BI tools such as Tableau and Power BI
- Bachelor's degree in related field
- Previous Adaptivework (Clarizen) experience
- 8+ years of work experience as a business systems analyst or related IT experience (6 years required with a Master's degree)
- Great English skills
- Experience managing enterprise SaaS solutions and external vendors
- Strong documentation and communication skills with the ability to explain technical terms plainly
- Demonstrate creativity to develop and implement innovative, thought provoking, "out of the box" solutions and changes
- Ability to map, troubleshoot, and optimize interfaces with multiple systems
- Quick learner of new applications and/or technologies
- Adaptable to changing priorities and direction
- Ability to interact professionally with all organizational levels
- Excellent problem-solving, organizational, analytical, and critical thinking skills
- Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
- Experience working in complex, matrixed, and global business environments
- Experience working as an admin, developer, or analyst on Adaptivework PPM software
- Experience working in a project-based organization
- Experience with Waterfall, Agile, and Critical Chain methodologies and Software Development Lifecycles
- Experience supporting platform integrations such as with Azure Active Directory, Microsoft Teams and SharePoint Online, Jira, and Data Warehouses
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Encontrado en: Talent CR S2 - hace 3 horas
Descripción
Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
Edwards is looking for an IT Business System Architect to support the Enterprise PPM Technology, Planview Adaptivework, by owning administration and configuration of the tool and related integrations. In this role, you will have accountability implementing and optimizing solutions that improve business process efficiencies and effectiveness.
You will also support business intelligence tools such as Tableau and Power BI. This position will report into the IT Solutions Delivery team. You may serve as a mentor to junior employees.
You will make an impact by...
What you'll need (Required):
What else we look for (Preferred)
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, IT certificates, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
