- Acting as 1st and 2nd line of technical IT support
- Providing IT support in English to our employees globally
- Ensuring all calls and emails are logged accurately within the ticket system
- Taking ownership and responsibility of each incident and request to ensure the best customer experience
- Escalating incidents and requests to the relevant technical teams
- Delivering high quality support and solutions in compliance with agreed SLA and processes
- Proactive knowledge sharing with other team members
- Collaborate with third-party suppliers
- 2+ years of experience as IT Supporter or some related area
- Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)
- Good knowledge of computer hardware and IT equipment (including iOS)
- Preferably experience from an international environment
- Educated in Customer Service/ Communication skills
- Very good English (spoken and written)
- Ability to work on shifts 6:00 – 15:00 (Monday – Friday)
- Ability to work from the Cartago office 3 days per week
- Bachelor's degree or previous working experience will be an advantage
- Strong analytical competencies
- High focus on customers' needs
- Ambitious and proactive
- Committed and determined
- Good team spirit
- Challenging tasks and growth opportunities in a motivating work environment
- Hybrid work
- International work environment with Scandinavian culture
- Gaining experience in an international organization
- Internal trainings
- Opportunity to use and develop foreign languages in daily work
- Development possibilities/internal transfers within the organization
- Fantastic work atmosphere full of respect and partnership
- Great company events
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Junior IT Supporter - Cartago, Costa Rica - Coloplast A/S
Descripción
About the Department
Global IT is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time.
About the Team
You will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device- and IT system - issues for all Coloplast users globally. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues.
Responsibilities:
Requirements:
We offer:
Deadline
Please apply with your English CV. We will contact candidates continuously and close the offer once we find the best match for the role.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
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