- Serve as the primary point of escalation in cases with severe business impact (i.e., revenue or financial) for large or demanding customer accounts.
- Solve technical problems for multiple topics and processes, developing new methodologies for resolution as needed.
- Deliver an excellent customer experience through timely and accurate case resolutions.
- Identify challenges and knowledge gaps on the team, collaborating with stakeholders and colleagues to address issues.
- Work with client representatives to understand, document, and implement tools and processes for the team.
- Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
- Develop and deliver training material to ensure continuous improvement of the team's technical knowledge and customer satisfaction among internal and external stakeholders.
- Participate in the hiring process by verifying candidate technical knowledge and experience. Qualifications
- You're familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You're creative, adaptable and have strong problem-solving skills.
- You're customer-obsessed, take the initiative and exceed expectations.
- You're a fast learner interested in understanding our products.
- You're proficient in both written and spoken English.
- At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services are required.
- Proficiency in both written and spoken English is required.
- Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role is required.
- Proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite is required.
- Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.
- Customer obsession, initiative, and the drive to exceed expectations are required.
- Creativity, adaptability, and strong problem-solving skills are required.
-
Senior Data Engineer
hace 14 horas
Boston Scientific Corporation Provincia de Cartago, Costa Rica**Senior Data Engineer**: · - Remote Eligible: Hybrid- Onsite Location(s): Cartago, CR**Additional Locations**: N/A · **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** · At Boston Scientific, we'll give you the opportunity to harness a ...
-
Supv Ii, Manufacturing
hace 14 horas
Edwards Lifesciences Provincia de Cartago, Costa RicaSupervise employees and activities across areas of manufacturing for smooth and continuous operations. · **Key Responsibilities**: · - Supervise employees and manufacturing activities pertaining to the production of products and/or manufacturing processes in - and with manufactur ...
-
Sr Tech, Maint/mfg Support Eng
hace 14 horas
Edwards Lifesciences Provincia de Cartago, Costa RicaSr Tech, Maint/Mfg Support Eng (automation technician / Controls technician) Turno A · Provide technical manufacturing support to Operations and Engineering. · **Requerimientos especificos de la posicion**: · Conocimientos intermedio-avanzados en programación y troubleshooting de ...
-
Systems Engineer
hace 14 horas
TD SYNNEX San José, Costa RicaIn this role, you'll be part of Shyft Global Services, a wholly owned subsidiary of TD SYNNEX. We are a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. We're proud to deliver end-to-end product and cus ...
-
Sr. Mulesoft Developer
hace 14 horas
CRG Solutions San Pedro, Costa Rica**_At West Monroe, our people are our business._** · We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious. · Our people-first, highly collaborative culture is core to our identity. It's ...
-
Team Manager
hace 14 horas
Tek Experts San Pedro, Costa RicaOverview: · We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management f ...
-
Customer Operations Engineer
hace 14 horas
Cloudera San José, Costa RicaBusiness Area: · Support · Seniority Level: · Associate · **Job Description**: · At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top compa ...
-
Sr. Technical Support Engineer, Focused Services
hace 14 horas
Palo Alto Networks San José, Costa RicaCompany Description · **Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · We have the vision of a world where each day is safer and more secure than the one before. ...
-
Medical Scientific Liaison
hace 14 horas
Pfizer San José, Costa RicaMedical Scientific Liaison (MSL) is a disease area expert for inline and pipeline scientific discussions and data dissemination. The purpose of position is to interact with external stakeholders disseminating the scientific knowledge of Pfizer's products and about respective dise ...
-
Sales Engineering Project Manager
hace 14 horas
Sysdig San José, Costa RicaSysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects. We are passionate, technical problem-solvers, continually innovating and deli ...
-
Dynamics 365 F&o Functional Analyst
hace 14 horas
Smash CR San José, Costa RicaSMASH, Who we are? · We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. · - We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are ...
-
Value Strategy Lead
hace 14 horas
AstraZeneca San José, Costa Rica**O**BJECTIVE** · The Value Strategy Lead is a Manager level role within AstraZeneca, reporting directly to the Market Access Director. The Value Strategy Lead is primarily responsible for the definition and development of the market access strategy specifically the Value Proposi ...
-
Partner Technical Manager, Latam
hace 14 horas
Splunk San José, Costa RicaSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
-
Product Manager Jr
hace 14 horas
Novartis San José, Costa RicaSupport the actions of marketing and/or be part of the Brand Team thatdesigns the strategic plan of Marketing · - Support to achieve the sales target by delivering strategies and managing products according to the product life cycle. -Support budget planning process for responsib ...
-
Senior Backend Software Engineer
hace 14 horas
INTEL San José, Costa RicaDo you want to innovate and create an industry-leading developer cloud? · The Intel cloud team within the Software and Advanced Technology Group (SATG) is developing and shaping the way people think about computing by focusing on developers, ecosystem partners, and academia. We a ...
-
Learning Platform Lead
hace 14 horas
CRG Solutions San Pedro, Costa Rica**Title**:_Learning Platform Lead (Manager in Talent & Leadership Development)_ · **_West Monroe isn't a start-up firm, but we act like one._** · From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this ...
-
Manager EHS
hace 14 horas
Eaton San José, Costa RicaEaton's EPG LAC PD Power Distribution division is currently seeking a Manager EHS - LATAM. · **What you'll do**: · located in Mexico City, MX or Queretaro, MX. · This position provides environmental, health, safety, and sustainability leadership to the assigned business(es) under ...
-
Senior Frontend Software Engineer
hace 14 horas
INTEL San José, Costa RicaDo you want to innovate and create an industry-leading developer cloud? · The Intel cloud team within the Software and Advanced Technology Group (SATG) is developing and shaping the way people think about computing by focusing on developers, ecosystem partners, and academia. We a ...
-
Greenlake Solution Architect
hace 14 horas
Hewlett Packard Enterprise Heredia, Costa RicaGreenlake Solution Architect · This role has been designated as 'Edge', which means you will primarily work outside of an HPE office. · Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology soluti ...
-
Maintenance Technician Iv
hace 14 horas
Abbott Laboratories Alajuela, Costa Rica**MAIN RESPONSIBILITIES** · - Responsible for compliance with applicable corporare, divitional and site policies and procedures. · - Responsible of documents equipment qualifications, repairs, moves, modifications and preventive maintenance performed on equipment, including part ...
SME for Technical Area - Cartago, Costa Rica - Tek Experts
hace 14 horas
Descripción
OverviewWe're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role. You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your team members to solve complex issues. You should expect to be highly involved in coaching, mentoring, and training your team to increase their technical knowledge, and to take the lead on cases with high business impact.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
ResponsibilitiesThe Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation. First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams. In this role, you will receive ongoing product and support process training from Microsoft and compliance/soft skills training from Tek Experts.
This role will:
Dynamics is a good fit for you if:
In this role:
Usuarios de profesión SME for Technical Area en Paraíso
-
Milagro Alvarado Navarro
Administración de empresas