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    HR Partner - San José, Costa Rica - Amazon Support Services Costa Rica SRL

    Amazon Support Services Costa Rica SRL
    Amazon Support Services Costa Rica SRL San José, Costa Rica

    hace 15 horas

    Default job background
    De jornada completa
    Descripción
    Our HR Partners are known for their knowledge of HR programs, processes and tools.

    They act as HR consultant to clients to create a positive employee experience, offering consistent HR advice on people matters.

    They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility.

    They are committed to collaboration with multiple HR Business Partners and People Managers across the various businesses.

    A key area of focus for the HR Partner is to increase manager capability, which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes.

    Whilst doing this, the HRPs are continuously raising the bar on harmonizing practice across a geography and sharing best practices.

    Key job responsibilities
    Performance Management

    • Manage the end to end process of performance management (including all Focus and Pivot cases)
    • Provide expert guidance and support to managers who have identified low performance to ensure employees are managed fairly and effectively
    • Analyze data and trends on performance management, in order to provide input to the business or HRBP, preventing the recurrence of known issues.
    Compensation Management

    • Provide advice on queries related to understanding and communicating compensation, consulting with Compensation Consultant where needed.
    Employee Relations

    • Maintain the fair and consistent treatment of employees by conducting investigations and disciplinaries where complaints or misconduct arise excluding cases that relate to harassment and discrimination (these are owned by ER).
    Policies and Practices

    • Review and consult with legal on local policies and processes in order to ensure that they are fit for purpose
    • Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation.
    Talent Management

    • Coach, train and guide managers during the annual talent management process
    • Support managers and employees in identifying training opportunities to further develop functional and managerial skills
    About the team

    We are open to hiring candidates to work out of one of the following locations:

    San Jose, CRI

    BASIC QUALIFICATIONS

    • 5+ years of experience in an HR position or role with knowledge in human resource management including employee relations, change management and experience in team development.
    • Bachelor's degree or equivalent postsecondary degree required.
    • Demonstrated experience supporting employee populations in large organizations.
    • Proven ability to diagnose problems, as well as drive appropriate solutions with selfinitiative.
    • Strong listening skills and ability to relate to, influence, and coach employees of all levels in the organization.
    • Fluent English communication and writing skills.
    PREFERRED QUALIFICATIONS

    • Excellent written and verbal communication.
    • High quality document and report preparation.
    • Resilient and able to thrive in a fast paced, entrepreneurial environment with a high level of energy.
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