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    IT Service Delivery Planning - San José, Costa Rica - emerson

    emerson
    emerson San José, Costa Rica

    hace 15 horas

    Emerson background
    Descripción

    PRINCIPAL REQUIREMENTS

  • Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators.
  • Facilitate, plan, and support the following Management Processes: Service Delivery Team Financial best practises awareness Team Resource usage, capacity management and employee data accuracy, in full collaboration with relevant resource managers Team Financial Objectives Planning – Including quarterly POR Planning/Review process. Act as process owner for Budget preparation, AOP planning and development of presentation material. Owns the process to gather required data and get presentation material ready. Propose improvements to this process to make it standard, fluid, transparent and automated. Act as subject matter expert and process owner for Asset data accuracy. Includes preparation of asset reviews, stock level controls, and improvement of asset retirement and asset replacement data quality. Contribute to Global Service Delivery Performance Review process/activity – including internal (Team) and external (CIO Staff level) audiences - Detailed review and preparation. Administering quarterly Business Unit and World Area Check-in meetings – POR, Projects, Performance Metrics in relationship with Service delivery Regional Director and Area Managers within Region
  • Support the creation of digital content and communication by cascading insights and action plans supporting: Annual Operating Plan (AOP) Quarterly Business Review (QBR) Leadership meetings Monthly BU/WA IT Leadermeetings Rewards and Recognition programfor individuals and Service Deliveryteams Team development and collaboration – . Coffee with Leadership initiative Other identified forums
  • Provides financial coordination support for programsand projects that help facilitate the goals of the IT Service DeliveryOrganisation.
  • Support the analysis of continuous improvement initiatives, support needs for performance information before and after changes/improvements are implemented.
  • Act as catalyst and booster of the quality of any data contributing to fiscal responsibility. Be a transversal relay for appropriate financial information sharing to and from Area managers within World Regions.
  • Act as transversal Regional Analyst Team member to work together to improve budget management processes and related data.
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