Jessica Picado

Highly efficient and proactive manager with more than eight years of experience creating and executing strategies to improve the book of business, delivering the best in class team engagement and people development plans, to achieve business/operational objectives such as planning and maintaining work schedules, updating procedures and policies while performing customer service activities, accounts receivable, billing and payroll duties, assuring to exceed the client's expectations and adding value to the company

Infosys BPM  2023 – 4 months contract (February – May)

Project Manager 

• Developed and executed a transition plan to move the operations back to the client, including defining project scope, goals, timelines, and resources needed. Monitored project progress, identified and mitigated risks, and managed project changes.
• Facilitated regular communication and collaboration between internal and external stakeholders, such as executives, employees, and external vendors, to ensure that the transition project was executed smoothly and with minimal disruptions. 
• Ensured that the operations continued to run smoothly during the transition, including managing any disruptions, addressing operational issues, and ensuring that client needs were met.

Concentrix  2015 July – 2023 February

Project Manager, Customer Management & Analytics Consulting 

• Lead planning and implementation of multiple projects, internal or external. Define and manage scope, goals, schedules, and costs, ensuring that change management is properly followed and documented.
• Manage communications and relationships with stakeholders
• Conduct project evaluations and results for risk, business and vendor management, procurement and any other inter department requirements to complete the project.
• Complete complex data analysis on areas including sales in, sales out, customer loyalty, market share and pricing.
• Analyze all available data sources to identify trends, gaps, and opportunities to increase revenue.
• Develop and maintain documentation that includes business objectives, success criteria, scope, financial analysis.

Technology Academy – University of Costa Rica

2023 

Data Analysis in Power BI I

Latin American University of Science and Technology (ULACIT)

2023 – Currently Studying

Master´s degree in Business administration with emphasis in marketing

Latin American University of Science and Technology (ULACIT)

2022 – Currently Studying

Master´s Degree in Project management

Latin American University of Science and Technology (ULACIT)

2015 – 2022

Bachelor’s Degree in Industrial Engineering 

Scrum.org

2021

Scrum Master I

Six Sigma Institute

2020

Six Sigma Green Belt