- Bachelor's degree, or equivalent experience
- 2 years of relevant work experience supporting a sales organization
- 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment
- Superior communication skills – verbal, written and presentational
- Strong interpersonal and organization skills
- Dedicated to ensuring quality standards are maintained in all functions and responsibilities
- Acute attention to detail and accuracy
- Ability to adapt in a fast-paced environment and prioritize with competing deadlines
- Ability adapts easily in a changing environment
- Problem analysis and solving ability
- Willingness to take initiative and make decisions
- Demonstrated strength in achieving great customer experience
- Passion for customer success in a competitive and changing market
- High energy, self-motivated, proactive, goal oriented and enthusiastic
- Enjoys collaboration and embraces teamwork
- Solid knowledge of Microsoft Office, especially Word and Excel
- Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
- experience desired
- Support the sales team with navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders
- Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy
- Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.
- Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer
- Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers
- Serve as the subject matter expert for quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field
- Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers
- Participate and/or lead ad hoc projects focused on continuous improvement
- Must be able to travel as required by the needs of the role (10%)
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