Indira Alvarez Carvajal

Detail-oriented Accounts Payable Specialist offering 8+ years of expertise in the field.
Handled multi country invoice processing. Performed quality checks. More than 3 years of experience in Customer Service and basic troubleshooting. 
Knowledge in SAP, AS 400, Oracle.

Senior Accounts Payable Specialist
VMware
Aug 2019 - Present (4 years)
Processing, verifying and reconciling invoices.
Invoice processing of invoice from USA, Canada, Argentina, Costa Rica, Chile, Peru via SAP ERP.
Work with internal cases related to corrections or changes needed on an invoice.
Review e-invoices related to Costa Rica and Mexico.
Assist internal employees’ queries related to Accounts Payable.

Senior Accounts Payable Representative
Thermo Fisher Scientific
Oct 2017 - Aug 2019 (1 year 11 months)
Research and resolve all payment problems such as PO issues, Missing GRs, etc.
Rectified escalated accounts payable issues from employees and vendors.
Responsible daily for the correct and timely processing of vendor invoices using Mainframe ERP system and Oracle.
Accurately reviewed vendor statements and processed past due invoices as necessary.
Investigated and resolved vendor inquiries and provided great customer service to them.
Investigate and work in urgent cases such as credit hold cases and escalations.
Meetings with suppliers and internal employees

Business Process Svcs Associate
Accenture
May 2016 - Oct 2017 (1 year 6 months)
Entered invoices and matched to received purchase order in SAP system.
Processing credit notes and performed compensations in SAP.
Experience in migration process from Southern cone, developing process maps, knowledge capture, and knowledge transfer. Helped as a translator during the transition and knowledge transfer from Argentina to India.
Understanding of process exceptions
Process 2 way and 3-way PO matching invoices on SAP.
Performed Quality Check of invoices posted by India and Costa Rica Teams.

Accounts Payable help desk
IBM
Jun 2015 - May 2016 (1 year)
Responded to calls on billing issues with internal and external customers from USA, Mexico, South cone.
Verified vendor's statements for accuracy of outstanding invoices and paid invoices.
Communicated and followed-up with internal departments, as well as vendors.
Reconciled vendor statements and handled payment complaints or discrepancies.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Worked with cases, resolving discrepancies and escalating the different issues to correct team/person, perform proper follow up until case got resolved.
Help peers to handle cases more accurately and identify improvement opportunities.

Associate Financial Representative
Hewlett Packard Enterprise
Jun 2014 - Jun 2015 (1 year 1 month)
Accounts Payable Specialist
Manual invoice processing of invoices from USA and Canada into system using Oracle system.
Work with Ticketing tool to research and resolve invoice discrepancies and issues or queries.
Working with buyers and supervisors to adjust purchase orders for invoices in cases of inaccuracy.
Contributes to team effort by accomplishing team goals such as lower QA errors.
Provide great customer service to vendors during calls or by email.
Re-direct cases correctly to corresponding team. Work with case management tool

Customer Service Representative
SYKES
Apr 2012 - Jun 2014 (2 years 3 months) Resolve customer complaints via phone.
Showing empathy and rapport during calls, to provide best resolution to their issue,
Handle and dealing with difficult situations, credits cards activation and transactions verification. Perform security verification in order to prevent fraud in the credit cards accounts and prevent identity theft.
Educated customers about billing, payment processing and support policies and procedures

Customer Service Representative
Stream Global Services
Sep 2009 - Mar 2012 (2 years 7 months)
Resolved technical support queries and billing inquiries for a Satellite TV company.
Developed good rapport with customers.
Ability to multi-task, prioritize and manage time effectively.
Provide good customer service and perform appropriate troubleshooting.

Universidad Estatal a Distancia de Costa Rica
Computer Science, Ingeniería en informática
Jan 2022 - Present - on going