Server Support Specialist - Heredia, Costa Rica - SYKES Costa Rica

SYKES Costa Rica

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Objective:

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.

Hard skills:

1 year experience in a technical position.
B.A. in any Computerrelated field.
PC hardware handson experience.
23 years of experience working with Networks and PC accessories and devices.
Technical support experience on PC troubleshooting (hardware and software).

Soft skills:

Understanding of computer architecture.
Experience with repair, configuration, upgrading, and maintenance of a wide range of PCrelated equipment, components, and software.
Strong troubleshooting and analytical skills.

Responsibilities:

To help customers and peers by providing quality service, and outstanding technical solutions and thus, guarantee total satisfaction and accomplishment of client's requirements and expectations.
To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.

Benefits: