Product Support Specialist - Heredia, Costa Rica - Experian

Experian

Empresa verificada

Heredia, Costa Rica

hace 3 días

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.

We are thrilled to share that
FORTUNE has named
Experian one of the 100 Best Companies to work for.

In addition, for the last five years we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine.

With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).

Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.

Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description:

You should be comfortable and excited to collaborate with a broad array of internal stakeholders including other members of our world-class Product team, Sales, Legal, Compliance, Marketing, Fulfillment, and our Executive Team.

Responsibilities Include:

Actively provide strong product and market support to Product, Marketing, Sales and Operations teams to help drive revenue growth in the North American market
Support product enhancements and goto market plans to drive market input into creation and ongoing development of product enhancements or new products and services.
Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
Support sales engagements by providing product demonstrations and participating in sales presentations when needed
Provide support to Product team and drive product messaging and positioning
Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure successful delivery
Aid in presenting proposed solutions that deviate from business policy to risk committee.
Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive stakeholders for approval
Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
Manage and maintain external and internal facing marketing product documentation
Ensure product libraries are current relative to product collateral
Support Product team to research billing/invoice requests and revenue tracking monthly
Manage implementation of custom Text for Credit solutions. Write user stories, lead grooming/scrum meetings with development team, analyze product deficiencies, work with design team on UX/UI, and manage User Acceptance Testing (UAT)

Qualifications:

Qualifications:

24+ years of experience in product management or product development in B2B (business to business) or B2C (business to consumer) products or companies
Solid understanding of Financial Services industry (credit experience is preferred)
Must have strong communication skills and be able to interface with business, analytics, operations, systems and marketing personnel
High sense of urgency and ability to work well in and navigate a matrix environment
Experience managing projects and multiple stakeholders
Detailoriented with strong problemsolving skills
Resourceful and creative thinker
Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus.
A bachelor's degree required

Additional Information

Our benefits include:

Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish and we're not done.

We take our people's agenda very seriously.

We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact..

the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work.

A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian a