- Demonstrating strong leadership by creating an energizing and motivating environment for the team to excel in all areas
- Providing high level of customer service for office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones both in and outside of the office
- Communicating effectively with leadership, business service teams, external vendors, and technical staff
- Supervising and coaching direct reports to ensure performance and professional growth
- Providing a high level of customer service supporting IT related services including laptops, workspaces and mobile phones with staff in office and while travelling
- Preparing and deploying laptops for staff, including configuration and imaging of laptops supporting a variety of operating systems (Windows, MAC, etc.) and applications
- Coordinate the repair and maintenance of office printers and other IT equipment with outside vendors or landlord
- Proactively planning projects and prioritizing daily operations to avoid conflicts and manage constraints
- Understanding key KPIs and functional goals and partnering with team and local leadership to achieve them successfully
- Acting as a technical expert to constantly evaluate existing systems and recommend technology for replacements or upgrades
- Ensure all IT issues and requests are tracked meticulously and resolved with a high level of customer satisfaction
- Maintaining and troubleshoot video conference and telecommunications systems supporting business critical meetings and providing training as necessary
- Displaying composure, tact, patience, and the ability to handle stressful situations
- Proactively documenting training for office staff and updating instructions/ procedures/ knowledge articles as required
- Bachelor's degree in technology or equivalent experience
- Minimum of 5 years of experience in IT Service or a related field
- Minimum 2 years team management experience in an IT related role
- ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process
- Demonstrated ability to successfully lead IT projects and deliver results
- Operational budgeting experience
- Experience in sourcing, establishing, and managing suppliers and vendors
- Ability to troubleshoot Windows 10, MAC OS, Phone, Office suite, Software, VPN/Network issues
- Fluent in English and Spanish
-
Administrative Services Manager
Encontrado en: Recruitics US D C2 - hace 2 días
Boston Consulting Group San José, Costa RicaWHAT YOU'LL DO · The Administrative Services Manager will be responsible for the day-to-day line management of a team of Administrative Assistants based in Nexus Costa Rica, who will provide support to Project Leaders (Consulting team). · The ASM will report directly to the Admin ...
-
IT Service Delivery Manager
Encontrado en: Talent MX C2 - hace 5 días
Medtronic San José, Costa RicaCareers that Change Lives In this role, you will join the IT Infrastructure & Operations value-stream as part of the Platform Services team, whose mission is to provide the solid foundational platforms to enable Medtronic business strategies.To achieve this vision, you'll align ...
-
Managed Services Engineer
Encontrado en: Talent CR S2 - hace 1 día
AireSpring San José, Costa Rica De jornada completaJob Description · GENERAL PURPOSE · The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring's services that include, but are not limited to: · Data & Voice Services · SDWAN /MPLS · Hosted/Cloud PBX ...
-
Manager, Customer Success, Strategic Account Services
Encontrado en: Talent CR S2 - hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaThe Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. · In this role, you'll be responsible for ...
-
Customer Success Manager, Strategic Account Services
Encontrado en: Talent CR S2 - hace 1 día
Amazon Support Services Costa Rica SRL Calle Blancos, Costa Rica De jornada completaThe Strategic Account Services (SAS) organization is seeking a Customer Success Manager to shape the future of the program. The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering ...
-
Managed Monitoring Services
Encontrado en: beBee S2 CR - hace 5 días
HP Inc. Heredia, Costa Rica Paid WorkJob Description · To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations. · The role focuses on wo ...
-
Sr Customer Success Manager, International Seller Services
Encontrado en: Talent CR S2 - hace 14 horas
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaAre you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS). · Our mission is to make Sellers successful on Amazon. Through the Amazon Marketplace, Amazon ...
-
Sr. Customer Success Manager, Strategic Account Services
Encontrado en: Talent CR S2 - hace 1 día
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaThis is an Individual Contributor role. · As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic join ...
-
Technical Services Manager
Encontrado en: beBee S2 CR - hace 5 días
CBRE Heredia, Costa Rica Paid WorkTechnical Services Manager · Job ID · 163704 · Posted · 25-Apr-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Digital & Technology/Information Technology, Project Management · Location(s) · Heredia - Heredia - Costa Rica, San Jose - San Jose ...
-
Managed Collaboration Services
Encontrado en: beBee S2 CR - hace 5 días
HP Inc. Heredia, Costa Rica Paid WorkJob Summary · The IT (General) job family provides the means, methods and solutions needed to support the efficient collection, storage, transfer, manipulation, analysis and reporting of data as well as the need to deliver information for use by decision makers. · Responsibilitie ...
-
Self Service Campaign and Creative Manager, Search and Rescue ACTS Creative Studios
Encontrado en: Talent CR S2 - hace 4 días
Amazon Support Services Costa Rica SRL San José, Costa Rica De jornada completaSearch and Rescue Creative Specialists enable self-service advertising customer success with creatives through dedicated and direct engagement and support. Creative Specialists often have to handle highly ambiguous situations such as when fielding questions from advertising custo ...
-
Managed Monitoring Services- Technical Delivery Manager
Encontrado en: beBee S2 CR - hace 5 días
HP Inc. Heredia, Costa Rica Paid WorkTechnical Delivery Manager · Responsibilities · Act as a single point of contact for the customer for all managed service elements in scope · Participate in the customer's steering group meetings. · Advise on and be part of the customer's governance for HP. · Gather customers' ...
-
Managed Monitoring Services L2 Engineer
Encontrado en: beBee S2 CR - hace 5 días
HP Inc. Heredia, Costa Rica Paid WorkJob Summary · This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses t ...
-
Manage Print Services Supplies Specialist
Encontrado en: beBee S2 CR - hace 5 días
HP Inc. Heredia, Costa Rica Paid WorkYou're out to reimagine and reinvent what's possible-in your career as well as the world around you. · So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven ...
-
Manager, Customer Success, Strategic Account Services
Encontrado en: Talent CR S2 - hace 1 día
Amazon Support Services Costa Rica SRL Heredia, Costa Rica De jornada completaThe Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. · In this role, you'll be responsible for ...
-
Sr. Strategic Account Manager, Strategic Account Services
Encontrado en: Talent CR S2 - hace 3 días
Amazon Support Services Costa Rica SRL Heredia, Costa Rica De jornada completaThis is an Individual Contributor role. · As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic join ...
-
Sr. Strategic Account Manager, Strategic Account Services
Encontrado en: beBee S2 CR - hace 2 días
Amazon Heredia, Costa Rica Paid WorkThis is an Individual Contributor role. · As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic joint ...
-
Associate People Shared Services- Payroll
Encontrado en: Joveo US A2 Publicis Sapient - hace 2 días
Publicis Sapient San José, Costa Rica De jornada completaAs part of the People Services Team, you should provide support in all administrational tasks and processes as part of the People services & payroll catalogue , Support and assist in undertaking all HR -People related tasks to ensure we are delivering best in class HR- people sup ...
-
Executive-Sales
Encontrado en: Talent DE C2 - hace 10 horas
Residence Inn San José, Costa Rica De jornada completaPOSITION SUMMARY · Contact appropriate individual or department Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-sellin ...
-
HR Knowledge
Encontrado en: Talent PL Premium - hace 1 día
Smith+Nephew San José, Costa Rica De jornada completaLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. · Smith+Nephew is hiring HR Knowledge & Operational Effectiveness Specialist. · Be a key player in implementing our HR Knowledge Management Strategy company-wide. Ensure metic ...
NXC IT Service Manager - San Jose, Costa Rica - Boston Consulting Group
Descripción
WHAT YOU'LL DO
The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG's Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.
The IT Manager is a critical operational position within the IT function that manages senior business relationships, provides proactive solutions, and delivers high quality support for our rapidly changing business needs. Areas of responsibility include; IT project management, team development, vendor management and budget management. The IT Manager performs or oversees the installation, upgrade and maintenance of all IT equipment in our office including laptops, meeting room AV equipment, printers, etc.
Reporting directly to Nexus IT Senior Manager, the IT Manager must be able to perform successfully in a fast-paced, high-performing, service-oriented environment and to apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.
YOU'RE GOOD AT
YOU BRING (EXPERIENCE & QUALIFICATIONS)
YOU'LL WORK WITH
You will work with a variety of local operational teams comprised of Office Services, Finance and Human Resources and interact with staff all staff cohorts across the Southeast region and the WW IT function.
ADDITIONAL INFORMATION
This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.