- Escalation management
- Customer Service
- Cross match different excel reports
- Data Analysis
- Excel skills
- Customer Escalation management
- Good English communication writing and speaking
- Time management & prioritization
- Continuous improvement knowledge
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Manage Print Services Supplies Specialist - Heredia, Costa Rica - HP Inc.
Descripción
You're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. Interested in joining us? Let's talk.
The role is key inside the supplies team on MPS, resource is going to be able to work on daily orders for our customers and manage daily escalations, analysis and improvement of root causes of the escalations received with an excellent soft skills and time management, as well needs to have a good communication with our stationers to solve any issues on delays, labels, etc also provide accurate forecast based on shipments historical data. Another important part of the role is configure internal systems ensuring orders are flowing between systems properly based on the automation that is key as we handled more than orders per day.
Key players on the different projects and new ideas on the team, as they have a good end to end knowledge of the operation, need to have a good communication and team work in order to make it happen and involve the rest of the team on their projects
Experience:
Skills:
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers' most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you
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Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
