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    Account Delivery Manager - San José, Costa Rica - Amazon Support Services Costa Rica SRL

    Amazon Support Services Costa Rica SRL
    Amazon Support Services Costa Rica SRL San José, Costa Rica

    hace 16 horas

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    De jornada completa
    Descripción

    The Prime Video Global Scaled Services (GSS) is seeking for an Account Delivery Manager responsible for the maintaining a healthy relationship with stakeholders, understanding requirements and execute growth and development plans for internal products and services.

    This candidate will navigate in an ambiguous environment where they must develop, implement, and iterate on business execution plans to deliver growth and positive experience for our internal stakeholders.

    This person has relentlessly high standards and understands key levers to achieve results.

    They have a passion for innovating and solving complex problems, often with little direction, and drive organizational impact through influential leadership.

    In this role, you will be responsible for collaborating cross-functionally to explore inventive ways to identify and optimize growth levers such as selection expansion, scale operations, brand positioning and catalog quality.

    The ideal candidate will drive the creation and execution of business plans to achieve goals and scale your best practices across the GSS organization.

    If you are interested in growing within the Prime Video and entertainment business at Amazon, then we're interested in talking to you

    Key job responsibilities
    Contribute to business plan development and support the improvement of end customer experience, in collaboration with cross-functional teams.
    Possess the ability to negotiate and make trade-offs between short term stakeholder needs and longer term investment.
    Dealing with ambiguity and adapting new ways of working
    Embracing challenges and changes fast to fulfill multiple requests and deliver them on time
    Excellent project management, communication, presentation, and interpersonal skills
    Self-starting, flexible, highly organized, detail-oriented, reliable, and has the ability to multi-task in order to meet tight deadlines
    Ability to use data and metrics to measure performance, determine improvements and innovations, and to support project requests from partner teams

    Build and maintain strong communication within the internal teams and with stakeholders within your portfolio; be a trusted advisor and a business advocate.

    Leading influentially by teaching and scaling best practices across GSS team and its stakeholders.

    Use customer feedback, market growth trends, data, and analyze key metrics to contribute to development of features and programs that accelerate stakeholder's satisfaction and improve their experience working with the GSS team.

    Identify, optimize, and execute improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.

    We are open to hiring candidates to work out of one of the following locations:

    San Jose, CRI

    BASIC QUALIFICATIONS
    4+ years of experience in digital advertising, entertainment and client facing roles with a focus on data analysis. I.e. Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.

    Demonstrated success in exceeding business, territory, and/or account goals using a solutions-focused approach.


    Proven track record of building and maintaining relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.

    Track record of developing long term business and/or account management with a demonstrated ability to effectively accomplish multiple intermediate to complex projects and priorities across different teams and organizations

    BA/BS degree or equivalent experience

    Proven track record of performance metrics creation and implementation for the business improvement

    Bilingual English/Spanish. English, written and spoken (B2 minimum).

    Experience managing, analyzing and communicating results to leadership

    Excellent communication and negotiation skills. Stakeholder management. Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire process.

    Able to deal with ambiguity in a fast paced environment.

    Strong negotiation skills and ability to influence others

    Has relentlessly high standards (is never satisfied with the status quo)

    Is able to dive deep and is never out of touch with the details of the business or the technology

    Ability to deliver results in a fast-paced environment and little guidance

    PREFERRED QUALIFICATIONS
    Experience in E-Commerce, Retail, Consulting and/or B2B

    Self-motivated and capable of working independently.

    Familiarity with PMP Methodology, Agile/Scrum methodologies

    Experience on video content, online streaming platforms, online business, e-commerce.

    Demonstrated experience in Digital Marketing.

    Demonstrated experience working with International/Global Brands.

    Experience using analytical, account management, and productivity tools including Oracle Business
    Intelligence, CRM tools like SalesForce, Smartsheet, and Microsoft Office Suites.
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