Mariela Villalobos

Obtaining a position involving my acquire knowledge and
experience.

Competent and experienced Senior Scrum Master with six years of
experience applying Agile methodologies to oversee project scope
and timelines. Skilled in using Scrum techniques and artifacts like
user stories, backlog refinement, and organization tools. Proven
success in leading teams, resolving conflicts, and managing project
delivery.

GBS Data Corporation. SA 

Senior Scrum Master Executive Assistant

 August 2017 - August 2023 (6 years 1 month) 

San Jose Costa Rica 

-Responsible for multiple teams and projects, helping them to be highly organized, efficient, and self-managed. 

-Mentor lower-level scrum masters. -Orchestrate scrum rituals such as planning, backlog refinements, daily stand-ups, retrospectives, and sprint reviews.

 -Provide guidance and training to team members to ensure they understand their responsibilities on the project. 

-Help the developers and the product owner set up JIRA and help them track metrics automatically, as well as understand the need for clear and concise Product Backlog items.

 -Work with stakeholders to understand their needs and requirements.

 -Support Product owners in finding techniques to better accomplish product goal definition, backlog management, and new requests.

 -Communicate project status to stakeholders and team members at regular intervals.

 -Manage the team’s progress to ensure the project complies with estimated time, cost, and quality goals. -Act as a liaison between the development team and other departments involved in the project.

- Leading the team through the development process using agile methodologies and best agile practices. 

-Identify opportunities for improvement on existing processes. 

-Monitor project expenditures and update estimates to manage budget and resources.

 -Support the Manager in all administrative functions, team representation meetings, management of staff during working hours, and provide custom calendar management.

 -Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.

Silver Arrow Marketing, S.A (6 years) 

 Internal Communications, Trainer, and Quality Assurance Analyst  

April  2013 - July de 2017 (4 years 4 months) 

San Jose- Costa Rica

 -Responsible for informing all changes made by management that can affect the quality of service in procedures, objectives, and services, to all personnel.

 -Proactively work with the Management team to identify and resolve issues. 

-Conduct organization-wide needs assessment and identify skills or knowledge gaps in need to be addressed.

 -Manage the design, delivery, and improvement of training and other ongoing learning opportunities across the organization. 

-Monitor the current service quality provided by Customer Support, Retention, Processing, VIP, and other operations departments and proactively help, follow up, and solve customer’s issues in a timely manner.

Customer Service and VIP Supervisor and Floor Manager 

February 2012 - April 2013 (1 year 3 months)

 Customer Service Representative  

August 2011 - February 2012 (months meses)

Alanvan Azul, S.A

 Administrative Assistant and Office Manager

 Jun 2008 - August de 2011 (3 years and 3 months) 

San Jose, Costa Rica 

-Organize management emails and phone calls to reduce interruptions. 

- Conduct a switchboard phone system for employees and office managers.

 -Manage relationships with purveyors, clients, and commercial partners. 

-Handling purchasing and billing department and payroll assistance.

 -Internal Administration communications and manager Schedule handling.

I recently renewed my Scrum Master Certification with the Scrum Alliance. I am currently taking PM courses, and similar to be able to keep up to date with the job market.