- Respond to internal stakeholders requests (adding new users, troubleshooting issues, providing user training, clarify tool functionality, etc.).
- Understand, test, deploy and train on new platform enhancements.
- Administer and govern the platform structure, with a focus on user management and content effectiveness. (e.g., Ensure uploaded content maintains brand standards and is managed for maximum sales use, manage activities to purge unused content or licenses periodically.).
- Run weekly, monthly, or ad hoc reports to support analysis that helps improve usability and adoption.
- Proactively support groups of internal stakeholders with functional enhancements or guidance that improves platform usability and adoption specific to their needs.
- Monitor and resolve major/minor platform issues and coordinate communication to user base.
- Proficiency in reporting and analysis desired.
- Familiarity with the business of Experian a plus.
- Sales or Sales Operations background preferred.
- 2+ years of work experience.
- Bachelor's degree or above preferred (no specific degree required)
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Sales Support Specialist - Heredia, Costa Rica - Experian
Descripción
Job Description
Job Description
Global Sales Excellence acts as a global center of excellence managing programs and platforms that help our sales people work more efficiently and sell more. We support specific sales-related software tools through administration, governance, and design/build of enhancements. Further we support activities and programs that influence the desired sales behaviors and skills necessary for ensuring the ideal use of these tools and overall sales success.
In this role you'll be responsible for the support of sales enablement programs with a focus on platform administration, regional stakeholder engagement, and user adoption
You'll help with administrative needs of the platform such as user management, content data quality, reporting and introduction of new functionality or enhancements.
Further, you'll act as an internal subject matter expert to a wide variety of internal audiences by helping to identify opportunities to maximize the benefits of the sales enablement platforms, build functionality and provide user training.
Key Responsibilities:
Qualifications
Qualifications
Familiarity in software platform administration: sales enablement or other.
Additional Information
Culture at Experian
Our uniqueness is that we truly value yours.
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish – and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected
