Manager, Technical Support Specialist - San José, Costa Rica - Pfizer

Pfizer
Pfizer
Empresa verificada
San José, Costa Rica

hace 1 semana

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

beBee Recruiter
Descripción

ROLE SUMMARY
We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization.


ROLES AND RESPONSIBILITIES

With limited oversight be responsible:

  • Will independently take decisions to develop new options to resolve problems.
  • Use of appropriate communication tools and practices to present complex concepts to stakeholders and influencers.
  • Maintain key metrics for quality, efficiency, and performance. Identify areas for improvement, agree and implement improvement plans with Digital Business Partner.
  • Responsible for support vendor relationship management. Partner with service providers to drive increased value
  • Monitor, review and implement compliance and security measures.
  • Support audit and legal requests and coordinate quarterly recertification
  • Provide status updates and communicate relevant information to key stakeholders

BASIC QUALIFICATION

  • Bachelor's degree required, preferably in a Computer Science, Information Systems, Engineering or Business Management field.
  • Experience with Software Development and/or IT Service Management life cycle
  • Strong technical and troubleshooting skills.
  • Excellent oral and written English communication skills.
  • Strong interpersonal, customer service, and relationship competencies.
  • Excellent organizational and time management capabilities. Ability to multitask, plan, organize and effectively execute tasks and projects.
  • Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
  • Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
  • Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.

PREFERRED QUALIFICATIONS

  • Experience with Sales Force Automation (SFA) and Customer Relationship Management (CRM) processes
  • Experience with Veeva CRM platform
  • ITIL / PMP Certification
  • Experience with data and integration technologies such as Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, UC
  • Experience working in the Pharmaceutical or Life Sciences industry
PHYSICAL/MENTAL REQUIREMENTS

None, primarily office/computer-based work

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

  • This role will require to cover support for Latin America time zone
  • Pfizer Digital is a 7x24x365 endeavor. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours
  • May occasionally require travel, primarily to other Pfizer sites in the region and globally.

Work Location Assignment:
Flexible


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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