- Critiques customer specifications.
- Develops and executes project plans including program flows, with an emphasis on mortgage, housing and property data solutions.
- Develops mail population segments to meet customer marketing strategies.
- Assesses and selects appropriate resources for program delivery.
- Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.
- Serves as project manager for program scheduling, operational personnel and departments.
- Conducts final quality analysis on programs, reviewing accuracy of output.
- Manages multiple accounts and programs simultaneously.
- Assesses client business requirements, positions company products and solutions.
- Identifies new business opportunities and shares information with internal and external clients.
- Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
- Prepares and processes program billing.
- Provides technical consultation and expertise in the design and implementation of client programs.
- Bachelor's degree or equivalent experience 2-4 years Customer Service related experience.
- Good knowledge of systems capabilities, software platforms and processes.
- Good knowledge of database management concepts and principles.
- Knowledge of PC office software and segmentation tools.
- Excel Intermediate Excellent English, both oral and written communication skills.
- Good analytical and problem solving skills.
- Good organizational and project management skills.
- Good understanding of FCRA and Experian business rules relative to CPMS batch products and services.
- Excellent customer service skills.
- Good knowledge of all CPMS batch products and services.
- Coding experience preferred.
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Business Analyst II - Heredia, Costa Rica - Experian
Descripción
Job Description
This position is for a professional who has experience working on batch consumer-related credit bureau projects involving prescreen, account review, and archive related products and processes. Responsibilities will include assessing client business requirements, consulting industry best practices, offering creative solutions, and positioning company products and solutions. This role also includes acting as the primary technical liaison for the client, applying advanced skills in area of specialization to solve a wide range of difficult problems, and identifying project and/or process efficiencies. The individual will drive programs from initial high level concept review through implementation including phases such as planning, business analysis, requirements definition, design, implementation, and execution. In addition, will ensure each project completion is in accordance with FCRA laws and regulations and in line with company business and compliance rules. To be successful, this individual must establish, build, and leverage partnerships across multiple business units to configure innovative solutions that drive client engagement and promote internal synergy. They must be able to work with various levels of management and resolve conflict by building consensus through thoughtful discussions with leadership.
Responsibilities
Qualifications
Additional Information
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To WorkTM in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
