- Leads the delivery of collection, cash application, and dispute management activities supporting the U.S. market
- Implements strategic initiatives aimed at improving OTC Finance processes, invoice accuracy and delivery, cash inflow, customer satisfaction and reducing operational costs and ensures alignment with the company's overall business objectives
- Collaborates cross functionally within the organization to improve OTC processes and be a business partner in enabling pricing, commercial and other strategic initiatives
- Manages key metrics to ensure compliance with service level agreements, KPI's and benchmarks against industry leaders
- Provides leadership and direction for U.S. OTC Finance Team, mostly based in our centre in Costa Rica and partly in the US
- Cultivates an environment that encourages maximum productivity and service effectiveness, professional development, open communication, and teamwork
- Ownership of all Finance OTC-related financial controls
- Provide leadership and program management over our critical effort to bring our AR aging profile into best-in-class
- Provide direct leadership and management of the respective regional OTC Finance Team
- Responsible to hire, retain, and develop team members
- Ensures adherence to standardized policies and procedures in U.S. OTC Finance
- Lead difficult conversations with key customers and stakeholders
- Provide input to calculation of bad debt reserve and alerts our business unit partners on potential headwinds/tailwinds
- Ensure adherence for all SOX process and controls related to U.S. OTC Finance
- Collaborate with stakeholders to ensure key performance indicators are measured, communicated, and utilized to drive continuous improvements
- Optimize team structure and resources based on the OTC strategy
- Provide Escalation support and work directly with internal and external customers to resolve issues
- Manage the relationship with third party collection providers
- Responsible for Unclaimed Property Data reporting for U.S. collections
- Establish payment plans with customers and negotiate settlement agreements
- Collaborate with cross-functional teams, including Finance, Legal, Sales, Customer Service, and Pricing to improve OTC Finance processes and procedures.
- Drive talent development, succession planning, and team engagement
- University degree
- Qualified accountant or equivalent studies strongly preferred
- Minimum 10 years post qualifying experience
- 8+ years of people leadership experience
- Big 4 trained strongly preferred
- Strong financial accounting skills in IFRS
- Experience in SAP, FIS GetPaid strongly preferred
- Experience in a multi-national environment and publicly traded company
- Experience working in a SOX regulated environment
- Experience in a manufacturing/medical device company is a benefit.
- Excellent English skills
- Deep understanding of the OTC process, strong leadership skills, and the ability to collaborate with various departments within the company
- Strong collaboration skills and the ability to work in a matrix environment with multiple stakeholders across multiple and senior levels
- Proven ability to resolve highly complex or unusual business problems and issues applying advanced analytical thought and judgement linked with excellent communication (oral and written) to senior and executive management
- Requires broad and comprehensive understanding of concepts and principles within the financial/accounting world and how this integrates within the business
- Leadership through multiple level of managers and across multiple disciplines or processes
- Ability to prioritize work and issues effectively
- Ability to focus on the details while maintaining a grasp on wider concepts;
- Ability to work independently with limited direction
- Recommendation of best practices within the finance and business world
- Ability to define processes, perform gap analyses, and design and implement process improvement solutions to meet established organization performance goals
- Ability to problem-solve in complex situations
- Strong communication (written/verbal) and negotiation skills
- Ability to develop relationships with key cross-functional stakeholders
- Inclusion, Diversity and Equity - We are committed to welcoming, celebrating and thriving on Diversity Learn more about Employee Inclusion Groups on our website ()
- Your Future: 401K Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
- Your Wellbeing: We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Discounts on fitness clubs, travel and more
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Finance Director - San José, Costa Rica - Smith+Nephew
Descripción
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Director OTC US plays a strategic role in managing and improving the order-to-cash process with their ownership of all aspects of the U.S. Order to Cash (OTC) Finance functions for SN and the mandate to optimize Accounts Receivable health, customer satisfaction, and cost to serve.
What will you be doing?
Education:
What will you need to be successful?
Travel Requirements: 10-25% depending on location
You Unlimited.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
