Trabajos
>
San Francisco

    Senior Support Release Readiness Program Manager - Heredia, Costa Rica - Workday, Inc.

    Workday, Inc.
    Workday, Inc. Heredia, Costa Rica

    hace 3 días

    Default job background
    De jornada completa
    Descripción

    About the Role

    The Senior Support Release Readiness role is a pivotal position that helps ensure the flawless implementation of Workday's product, platform, and solution releases. This role works closely with Product & Technology and Support teams to develop and implement a comprehensive readiness framework that effectively prepares Support for new releases. This role is central to the Support enablement strategy, contributing to technical and operational readiness to ensure an outstanding customer experience and zero disruption.

    Please apply with an English version of your CV. Thank you.

    Responsibilities

    Develop and Implement the Release Readiness Framework:

  • Using your support and release management experience, develop a robust framework and enablement roadmap that encompasses processes, procedures, timelines, and resources tailored to Support's needs.
  • Facilitate meetings and collaborate with business partners to analyze impacts and establish a cohesive approach across the organization.
  • Establish results targets, measure, and communicate outcomes to business partners driving continuous improvement.
  • Collaborate with Product & Technology (P&T) Teams:
  • You will get to enjoy building positive relationships with Product Development, Engineering, and Documentation teams to gain insights into changes and their potential impact on Support and our customers, influencing an outstanding workmate and customer experience.
  • Participate in planning meetings, surface needs at the appropriate time in the planning cycle, and address changes and risks in the readiness plan.
  • Consult with P&T to provide feedback on materials provided for the organization.

    • Provide Support and Monitor Readiness:

  • Consult with internal teams on impacts to customers and the Support organization, and work to address them in advance of new releases.
  • Build the necessary awareness and knowledge for analysts to efficiently adopt and support release-related changes.
  • Track progress on committed dependencies; identify and help resolve potential risks or issues.
  • Provide support and guidance to analysts throughout the release, promptly addressing questions and concerns.

    • Facilitate Feedback and Improvement:

  • Collect pre- and post-launch impacts and Support's effectiveness; share insights with P&T teams.
  • Evaluate the effectiveness of release readiness efforts to identify and implement improvements.

    • Fluent English at a business level.

    Información sobre la función

    La función de soporte sénior en la preparación para el lanzamiento es un puesto fundamental que ayuda a garantizar la implementación perfecta de los lanzamientos de productos, plataformas y soluciones de Workday. Este puesto trabaja en estrecha colaboración con los equipos de Producto y Tecnología, y Soporte a fin de desarrollar e implementar un marco de preparación integral que prepare de manera eficaz a Soporte para los nuevos lanzamientos. Esta función es fundamental en la estrategia de capacitación de Soporte, ya que contribuye a la preparación técnica y operativa para garantizar una experiencia de cliente excepcional y sin interrupciones.

    Envía tu CV en inglés. Gracias.

    Responsabilidades

    Desarrollar e implementar el Marco de Preparación para el Lanzamiento:

  • Haciendo uso de tu experiencia en soporte y gestión de lanzamientos, deberás desarrollar un marco sólido y una hoja de ruta de capacitación que abarque los procesos, procedimientos, plazos y recursos adaptados a las necesidades de Soporte.
  • Facilitar reuniones y colaborar con los partners de negocio para analizar el impacto y establecer un enfoque cohesivo en toda la organización.
  • Establecer objetivos de resultados, medir y comunicar los resultados a los partners de negocio para impulsar la mejora continua.
  • Colaborar con los Equipos de Producto y Tecnología (P&T)
  • Tendrás la oportunidad de disfrutar de la construcción de relaciones positivas con los equipos de Desarrollo de Productos, Ingeniería y Documentación para obtener información sobre los cambios y sus posibles impactos en Soporte y en nuestros clientes, lo cual generará una experiencia excepcional tanto para los compañeros de trabajo como para los clientes.
  • Participar en las reuniones de planificación, cubrir las necesidades en el momento adecuado del ciclo de planificación y abordar los cambios y riesgos en el plan de preparación.
  • Consultar con P&T para brindar feedback sobre los materiales proporcionados a la organización.

    • Brindar soporte y supervisar la preparación:

  • Consultar con los equipos internos sobre las repercusiones en los clientes y la organización de Soporte, y trabajar para abordarlas antes de los nuevos lanzamientos.
  • Crear la concientización y los conocimientos necesarios para que los analistas adopten de manera eficaz los cambios relacionados con el lanzamiento y brinden soporte.
  • Seguir el progreso de las dependencias comprometidas; identificar y ayudar a resolver posibles riesgos o problemas.
  • Brindar soporte y orientación a los analistas durante todo el lanzamiento, y oportunamente ocuparse de las preguntas e inquietudes.

    • Facilitar el feedback y la mejora:

  • Recopilar los efectos previos y posteriores al lanzamiento y la eficacia de Soporte; compartir la información con los equipos de P&T.
  • Evaluar la eficacia de los esfuerzos de preparación para el lanzamiento a fin de identificar e implementar mejoras.

    • Inglés fluido para fines de negocios.

    About You

    Basic Qualifications

    Technical Knowledge, Skills, and Experience:

  • 6+ years in enterprise software application support.
  • 6+ years managing knowledge transfer of systems releases.
  • 6+ Years experience in project or program management.

    • Other Qualifications

  • Ability to apply organizational change management best practices.
  • Able to apply Agile development and project management methodologies.
  • Proficiency crafting and delivering impact analyses, defining business outcomes and goals, building strategic roadmaps, and delivering training and communications.
  • Experience managing cross functional teams. Influencing areas of the business that are not under direct control will be an essential skill.
  • Ability to lead and contribute consistently and positively in a high-paced and constantly evolving work environment, independently prioritizing and managing time accordingly.
  • Proficiency using project management tools including Google suite, Jira, Confluence, and Smartsheet.

    • Cualificaciones básicas

    Conocimientos técnicos, habilidades y experiencia:

  • 6 años o más en soporte de aplicaciones de software empresarial.
  • 6 años o más en gestión de transferencia de conocimientos sobre los lanzamientos de sistemas.
  • 6 años o más de experiencia en gestión de proyectos o programas.

    • Otras cualificaciones

  • Capacidad para aplicar las mejores prácticas de gestión del cambio organizativo.
  • Capacidad de aplicar metodologías ágiles de desarrollo y gestión de proyectos.
  • Competencia en la elaboración y entrega de análisis de impacto, definición de resultados y objetivos de negocio, elaboración de hojas de ruta estratégicas y organización de capacitación y comunicaciones.
  • Experiencia en gestión de equipos interfuncionales. Habilidad imprescindible: tener influencia en áreas de la empresa que no estén bajo control directo.
  • Capacidad para liderar y contribuir de forma consistente y positiva en un entorno de trabajo veloz y en constante evolución, priorizando y gestionando el tiempo de forma independiente y adecuada.
  • Dominio del uso de herramientas de gestión de proyectos, incluso Google suite, Jira, Confluence y Smartsheet.
  • Infotree Global Solutions

    IT Program Manager

    hace 1 semana

    Infotree Global Solutions Heredia, Costa Rica

    **Skill & Qualifications**: · - Experienced Professional contributor with responsibility for an advanced area of work in the professional field. Knowledge of the incumbent area is desired. · - Requires BS/BA in related discipline and 2-5 years of experience in related field or MS ...

  • Workday Costa Rica S.R.L.

    Program Manager

    hace 3 días

    Workday Costa Rica S.R.L. Heredia, Costa Rica De jornada completa

    About the Role · If you are passionate and driven, believe that the best experience is one delivered together, we'd love to talk to you This role requires all things program management and the willingness to be a change agent in the process. You will partner closely with the prog ...

  • ServiceNow

    Senior Program Manager

    hace 1 semana

    ServiceNow Heredia, Costa Rica

    **Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...

  • Amzn Support Srvcs Costa Rica

    Senior Program Manager

    hace 5 días

    Amzn Support Srvcs Costa Rica Heredia, Costa Rica

    6+ years of program or project management experience · - 6+ years of change management experience · - 6+ years of defining and executing against program timeline & requirements experience · - 6+ years of owning program strategy, end to end delivery, and communicating results to s ...

  • Object Technology Solution

    Program Manager V

    hace 2 días

    Object Technology Solution Heredia, Costa Rica

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Program Manager V · **PROGRAM MANAGER V (REMOTE/HYBRID)** · **MAJOR RESPONSIBILITES**: · - You will prepare and input Qtr'ly plans and forecasts in our Planning tool · - You will provide weekly budget ...

  • SGF Global

    Program Manager V

    hace 2 días

    SGF Global Heredia, Costa Rica

    Job Title: Sr Manager, Partner Marketing and Events · The Elevator Pitch: Why will you enjoy this new opportunity? · Our Marketing Strategy and Operations (S&O) has a bold mission to empower and enable Our Global Marketing Organization. To support Marketing's corporate strategies ...

  • IBM

    Technical Program Manager

    hace 8 horas

    IBM Heredia, Costa Rica

    **Introduction** · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. A ...

  • Hewlett Packard

    Dispatch Program Manager

    hace 5 días

    Hewlett Packard Heredia, Costa Rica

    **_ Responsibilities: _** · 1. Manages internal projects · - Budget as detailed in Impact section Large/ complex/ single or multiple regions. · - May include detailed design of sponsors' high-level concept High risk. · 2. Manages project financials including business impact · - M ...

  • Cognizant

    German Program Manager

    hace 1 semana

    Cognizant San Francisco, Costa Rica

    We're hiring · At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we pr ...

  • INTEL

    IT Program Manager

    hace 6 días

    INTEL San José, Costa Rica

    Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the life of every person on the planet. Intel is in the midst of a transformational journey to de ...

  • Templet

    Program Manager

    hace 1 semana

    Templet San José, Costa Rica

    **Overview** · We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space. Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs. The role will require ...

  • Splunk

    Program Manager

    hace 1 día

    Splunk San José, Costa Rica

    A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their wh ...

  • LRN Corporation

    Program Manager

    hace 1 semana

    LRN Corporation San José, Costa Rica

    **About LRN** · Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. · LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC a ...

  • BCD Travel Corporate

    Multi-national Program Manager

    hace 2 días

    BCD Travel Corporate Heredia, Costa Rica

    **Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo** · **Multi-National Program Manager** · - Full time, Costa Rica_ · As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio ac ...

  • British American Tobacco

    Facilities & Esg Program Manager

    hace 1 día

    British American Tobacco Heredia, Costa Rica

    **BAT is evolving at pace - truly like no other organisation.** · **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey** · **BAT COSTA RICA** **IS LOOKING FOR AN FACILITIES & ...

  • Hewlett Packard

    Services Project Program Management

    hace 6 días

    Hewlett Packard Heredia, Costa Rica

    **Our organization**: · HP is accelerating on Services, with now a dedicated business unit. Our organization (Managed Delivery Services) is the powerhouse behind these services. · Our team (PC Services Delivery Capability team) plays a key role in the design of these services wit ...

  • Amazon Support Services Costa Rica SRL

    Program Manager Ii, na Sales

    hace 6 días

    Amazon Support Services Costa Rica SRL Heredia, Costa Rica

    3+ years of program or project management experience · - Ability to handle multiple projects simultaneously, excellent prioritization skills. · - Strong organizational and time management skills with the ability to set priorities, multi-task, and meet deadlines amid ambiguous sit ...

  • AstraZeneca

    Us Program Manager

    hace 5 días

    AstraZeneca San José, Costa Rica

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. · Recognizing the importance of ...

  • Splunk

    Technical Program Manager

    hace 6 días

    Splunk San José, Costa Rica

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...

  • INTEL

    Altera IT Program Manager

    hace 8 horas

    INTEL San José, Costa Rica

    In Q4 2023, Intel announced PSG will be reported as a separate business unit beginning on January 1, 2024 with ongoing support from Intel. This position is associated to that standalone business strategy and is expected to fully transition to a standalone company at some time in ...