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    Call Center Technical Support Tech - Alajuela, Costa Rica - Universal-Robots

    Universal-Robots
    Universal-Robots Alajuela, Costa Rica

    hace 5 horas

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    Descripción

    Universal Robots, WE WANT TO MAKE THE WORLD A BETTER PLACE THROUGH ROBOTICS

    Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.

    We offer a highly stimulating, dynamic environment with unlimited career potential – where you set your own level of success. You will be an essential part of a team that is focused on success, growth, development, and innovation.

    You'll be part of Universal Robots.

    Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where you can make a real difference? If so, our Technical Support Representative role might be the perfect fit for you This exciting position puts you at the forefront of customer interactions, providing technical support and advocating for their needs. Keep reading to learn more about how you can leverage your skills to positively impact our customers and our company.

    Our Purpose

    TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
    We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

    Opportunity Overview

    The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. This role is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers. Works closely with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.

    The Technical Support Representative will be responsible for providing technical support to customers following a multi-tiered approach. This includes managing the daily workload through incident tracking systems. This role will also be responsible for adhering to the Incident Reporting and Escalation system and procedures to ensure the resolution of customer and field reported faults, queries, and complaints as a first point of contact while contributing to meeting the team ́s goals, metrics and key performance indicators.

    All About You

    We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

  • Strong communication and customer relationship skills
  • Excellent verbal and written communication skills
  • Familiar with Microsoft Office package (PowerPoint, Excel, Word, Outlook)
  • Detailed oriented
  • Demonstrate excellent workload management skills.
  • Flexibility with supporting "on-call" after hours support and shifting schedules based on customer demand and/or group manpower shortages
  • Bachelor's degree preferably in Technical or Engineering (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or related) field with minimum 1-year technical experience.
  • Previous experience in a customer support role is a plus.
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