Trabajos
>
San José

    Customer Success Renewal Manager - San José, Costa Rica - Smartsheet

    Smartsheet
    Smartsheet San José, Costa Rica

    hace 6 horas

    Smartsheet background
    Descripción

    As Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.

    You will report to a Manager of Customer Success Renewals in Costa Rica with a dotted line to our Sr. Manager, Renewal Management in North America. This role is open to being mainly remote.

    You Will:

  • Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
  • Ensure a positive customer experience throughout all stages of the renewal process
  • Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
  • Build and communicate an accurate forecast for upcoming renewals
  • Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies
  • Evaluate your portfolio to prioritize time to render the most favorable outcomes
  • Highlight opportunities for process improvement
  • Perform other duties as assigned

    • You Have:

  • 4+ years of Sales, Customer Success or Finance experience.
  • 1+ year of experience working in a software renewal role.
  • Negotiation skills with experience driving contracts to completion
  • Experience analyzing complex problems, developing recommended solutions, and/or managing risk
  • Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle.
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity
  • Experience working with Salesforce and Smartsheet
  • Legal eligibility to work in Costa Rica

    • Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

    • Get to Know Us:

    At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

  • Veeam Software

    Customer Success Representative

    hace 15 horas

    Veeam Software San José, Costa Rica

    Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. · Headquartered in Columbus, Ohio, with office ...

  • Palo Alto Networks

    Strategic Relationship Representative

    hace 15 horas

    Palo Alto Networks San José, Costa Rica

    Company Description · **Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · We have the vision of a world where each day is safer and more secure than the one before. ...

  • Gensler

    Visualization Specialist

    hace 15 horas

    Gensler San José, Costa Rica

    Your Role · What You Will Do · - Work closely with design teams to interpret their designs intent into compelling, high quality, computer generated images. · - Modeling/Texturing/Lighting/Cameras/Rendering/Post-Production for architectural and interior design scenes. · - Creative ...

  • Cisco Systems

    Vsam for Guatemala

    hace 15 horas

    Cisco Systems San José, Costa Rica

    We are seeking a Virtual Sales Account Manager (VSAM) who will be in charge of achieving quarterly and annual goals by a designated account set of end customers in Guatemala. · The VSAM will drive their business in a hybrid mode and using Digital Selling technologies. They will b ...

  • Dentsply Sirona

    Digital Lab Technician

    hace 15 horas

    Dentsply Sirona San José, Costa Rica

    Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions off ...

  • Dentsply Sirona

    Digital Lab Technician

    hace 15 horas

    Dentsply Sirona San José, Costa Rica

    Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions off ...

  • Gensler

    Brand Designer

    hace 15 horas

    Gensler San José, Costa Rica

    Your Role · Gensler's Brand Design team is all about making people feel happy, surprised, smart, confident, important, beautiful. We're fun, talented, passionate, and good at helping our clients enhance their brand and business performance. As a design firm, Gensler is committed ...

  • Microsoft

    Partner Success Account Management

    hace 15 horas

    Microsoft San José, Costa Rica

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Varsity Tutors

    Senior Retention Specialist

    hace 15 horas

    Varsity Tutors San José, Costa Rica

    **Overview**: · Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Costa Rica to join our team Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that ar ...

  • AstraZeneca

    Senior Procurement Specialist Brasil

    hace 15 horas

    AstraZeneca San José, Costa Rica

    Role Purpose · AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceut ...

  • TD SYNNEX

    Vendor Solutions Associate

    hace 15 horas

    TD SYNNEX San José, Costa Rica

    **Overview**: · Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions. · **Essential Duties & Responsibilities Required**: · - Provides the first call response f ...

  • TD SYNNEX

    Vendor Solutions Associate I

    hace 15 horas

    TD SYNNEX San José, Costa Rica

    **About the Role** · Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions. · **What You'll Do** · - Provides the first call response focused on providing pricin ...

  • Citi

    Icg Kyc Client Executive Analyst

    hace 15 horas

    Citi Heredia, Costa Rica

    **The ICG (Institutional Clients Group) KYC Client Executive Analyst is a client oriented intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control ...

  • VMware

    Tam Manager

    hace 15 horas

    VMware Heredia, Costa Rica

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ · **TAM Manager - Hands-on Manager (50 manager/50 TAM)** · **The Elevator Pitch: Why will you enjoy this new opportunity?** · You will work in a 50/50 capacity as both people ...

  • Experian

    Account Manager

    hace 15 horas

    Experian Heredia, Costa Rica

    Full-time · Employee Status: Regular · Role Type: Hybrid · Department: Sales & Business Development · Schedule: Full Time · Shift: Day Shift · **Company Description**: · **About us, but we'll be brief** · Experian is the world's leading global information services company, unlock ...

  • Convera

    Customer Support Specialist

    hace 15 horas

    Convera Santa Ana, Costa Rica

    **ob Summary**: · The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre · - and post-transaction queries, driving Client satisfaction and retention. · This role supports and en ...

  • Convera

    Customer Support Specialist

    hace 15 horas

    Convera Santa Ana, Costa Rica

    **Job Summary**: · The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre · - and post-transaction queries, driving Client satisfaction and retention. · This role supports and e ...

  • Convera

    Customer Support Associate

    hace 15 horas

    Convera Santa Ana, Costa Rica

    **Job Summary**: · The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre · - and post-transaction queries, driving Client satisfaction and retention. · This role supports and e ...

  • Netskope

    Salesforce CPQ Administrator

    hace 6 horas

    Netskope San José, Costa Rica

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Ne ...

  • LRN Corporation

    Program Manager

    hace 2 horas

    LRN Corporation San José, Costa Rica De jornada completa

    About LRN · Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. · LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and L ...