Customer Success Representative - San José, Costa Rica - Veeam Software

Veeam Software

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.

The
Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.

The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.

The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.

This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Responsibilities:

Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, coterming, upselling and reinstatement of maintenance contracts
Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Achieves target quota
Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

Requirements:

Bachelor's Degree required (a combination of education and experience will be considered)
Bilingual English/Spanish
Previous product or services sales experience in software or related industry is a plus
Previous support and/or maintenance renewal sales experience
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multitask to meet deadlines and quotas
Ability to work in a semiautonomous and fastpaced environment
Experience compiling, querying, analyzing and reporting data
Basic knowledge of virtualization industry and the ability to relay information to the partner community

LI-CC- Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.