Tam Manager - Heredia, Costa Rica - VMware

VMware

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

_ _
_LANGUAGE__:
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_Must be fluent in __Spanish_
_, __Portuguese_
_, and __English_**_ _

TAM Manager - Hands-on Manager (50 manager/50 TAM)

The Elevator Pitch:
Why will you enjoy this new opportunity?
You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager.

Therefore, this position will require someone who is targeting a supervisory role in the long term but is willing/able to also work hands-on consulting closely with customers too.

- **Management (50%)**: You are part of our Customer Success Organization (CS) and will help to manage and maintain a group of TAMs (Technical Adoption Manager) and their activity for top accounts within the East Region. You will proactively innovate and mentor to accelerate impact of your team while ensuring key business and operational goals are met. You will establish collaborative relationships with other field teams to advance the interests of VMware customers and achieve mutual objectives. Finally, you will lead by example, demonstrating our EPIC2 values and supporting the personal growth and continuous development of your team.
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Technical Adoption Manager (50%): You are the customer's primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success. You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities. You will play a critical role in guiding customers by enabling them to rapidly and successfully onboard, adopt/consume, and realize business value through success planning /execution, and technical guidance across the entire customer journey.

Success in the Role:
What are the performance outcomes over the first 6-12 months you will work toward completing?

Lead and mentor a team of TAMs while simultaneously working as a handson TAM.
Accountable for business metrics including TAM bookings, revenue, margin, renewals, and utilization.
Ensure high customer CSAT and NPS are achieved.
Map VMware solutions to the customer's unique business and technical requirements to ensure strategic longterm value while functioning as a trusted advisor for "best practices" and drive adoption of VMware solutions within your assigned accounts.
Provide project leadership, coordination, and architectural guidance for the customer's major VMware initiatives.
Maintain highlevel technical knowledge of core VMware solutions and future product direction.
Manage and own contending requests across multiple client engagements.
Provide clear and constructive product feedback to VMware product management teams based on customer usecases and requirements.
Support customer business objectives by effectively bringing to bear TAM program deliverables

The Work:
What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?

As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts.

Along with the VMware account teams, you will:

Must be fluent in
Spanish,
Portuguese, and
English:
Use your tenured
expertise with VMware's core stack of products _(vCenter, vSphere, ESXi, etc.)_
Must have
VMware Certified Professional Certification VCP2021 (or be able to get it within 90 days)
Leverage your years' experience as a Team Lead or fulfilling the duties therein.
Proven experience in people management/supervisory role highly preferred
Use your validated technical knowledge in at least 1 of the following areas: Infrastructure SDDC (Vsphere, VCF), or Cloud Environment (Cloud services, vCloud Director) or Automation (vRealize Suite, vRA, vRO), or Storage (VSAN) to help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have.
Travel: Ability to
travel up to 50% regionally _(

NOTE:
TAM team is distributed geographically)_

Must have proven experience managing teams who interface with clients for a fee (billable resources)
Prior experience with postsales delivery leadership
Demonstrated ability to positively influence team productivity and thought leadership.
Experience negotiating and subcontracting professional services coupled with an understanding of consulting processes (project lifecycle, road map alignment)
Strong leadership/management background
Passion for innovation and business growth
Genuine interest in the success of others
Demonstrated success wit