- Provides application ServiceNow development services and technical support
- Develops program logic for new applications or analyzes and modifies logic in existing applications
- Designs, codes, tests, debugs, documents, implements and maintains ServiceNow
- Analyzes requirements, and maintains, tests and integrates application components
- Ensures that system improvements are successfully implemented
- Handles Incidents per published SLAs, ensures system stability by actioning required maintenance scheduled tasks, and addresses system issues impacting SLAs
- Implements ServiceNow workflows that integrate with external web services
- Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Helps define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Contributes to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers
- 4+ years of overall ITSM experience
- 3+ years' experience developing on the ServiceNow platform
- ServiceNow Certified Systems Administration (CSA) certification
- ServiceNow Certified Application Developer certification
- ITIL V3 Foundation or above
- Experience in HTML, CSS, Javascript, AJAX
- Experience of one popular web framework - React, AngularJS
- Strong experience working with CMDB, and the Application Portfolio Management, SAM and HAM modules in ServiceNow, including managing CMDB health, integrations, Discovery and Service Mapping
- Ability to develop web services such as Scripted REST APIs and Rest Messages
- Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc
- Advanced scripting experience applying best practice formatting and comments in Script Includes, Business Rules, etc
- Experience with upgrades and skipped update remediation
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Excellent communication skills
- Solid understanding of the ServiceNow Common Service Data Model (CSDM)
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Service Portal micro-certifications
- ITIL V4 certification
- A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.
- Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
- A stable, collaborative and supportive work environment.
-
Servicenow Developer
hace 1 día
Splunk San José, Costa RicaSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
-
Senior ServiceNow Developer
hace 2 horas
Splunk Inc San José, Costa RicaSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
-
Service Now Reporting Lead
hace 1 día
DXC Technology San José, Costa RicaRole Overview: As the Reporting Process Lead, you will assume responsibility for delivering all month-end reporting, as well as maintaining reports and dashboards. You'll collaborate on adhoc reports as requested by leads, utilizing both Excel and ServiceNow. Your role will contr ...
-
Itsm Engineer
hace 3 días
Splunk San José, Costa RicaSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
-
Servicenow Onboarding Digital Analyst
hace 3 días
Pfizer San José, Costa RicaROLE SUMMARY · Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital HR experiences for our internal and external audiences. · As ServiceNow Onboarding ...
-
Software Support Engineer
hace 1 día
Equifax San José, Costa RicaEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ · - Software Support Engineer intermediate is responsible for mo ...
-
Buying Support Specialist
hace 1 día
Mondelēz International San José, Costa Rica**Are You Ready to Make It Happen at Mondelēz International?** · **Join our Mission to Lead the Future of Snacking. Make It Matter.** · You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operatio ...
-
Cloud Services Engineer
hace 2 días
Equifax San José, Costa RicaThe Cloud Service Engineer is responsible for the provision and configure servers with mandated infrastructure components while following industry best practices. _ · **What you'll do**: · - Ensure ongoing operating system compliance with security protocols and regulatory standar ...
-
Security Risk Analyst
hace 8 horas
Splunk OLD (Read Only) San José, Costa RicaSplunk is the leader in big data and machine learning analytics, with a significant presence in the cybersecurity market. Join us as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are pass ...
-
Itsm Engineer, Splunk Security
hace 8 horas
Splunk OLD (Read Only) San José, Costa RicaJoin us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our wor ...
-
Trilingual Service Desk
hace 1 día
Wipro Limited San José, Costa RicaSan Jose, Costa Rica · - Tech Hiring · **Job Description**: · - A PROUD HISTORY OF OVER 75 YEARS · - FY22 REVENUE 10.4 BN USD · - WE'RE PRESENT IN 66 COUNTRIES · - OVER 1,400 ACTIVE GLOBAL CLIENTS · **Requirements**: · - IT Service Desk experience 1 year · - Advanced Portuguese B ...
-
Security Technical Pm
hace 3 días
Equifax San José, Costa RicaEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · **Security Technical PM**:This role is responsible for Monitorin ...
-
Human Resources Global Services Specialist
hace 1 día
INTEL San José, Costa RicaAt Intel, we create world-changing technology that enriches the lives of every person on earth. · In this role the person will have the opportunity to work in a global organization with presence in three main regions such as Europe, Asia and America. The Global Integrated Service ...
-
Itsm Engineer
hace 8 horas
Splunk OLD (Read Only) San José, Costa RicaJoin us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our wor ...
-
Sr Staff IT Project/program Mgr
hace 2 días
ServiceNow Heredia, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
Senior Program Manager
hace 1 día
ServiceNow Heredia, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
Employee Relations Representative
hace 1 día
ServiceNow Heredia, Costa Rica**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
German Program Manager
hace 1 día
Cognizant San Francisco, Costa RicaWe're hiring · At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we pr ...
-
Infrastructure Project Manager
hace 8 horas
Auxis Heredia, Costa RicaJob Summary: · **Responsibilities**: · This position will support and manage key infrastructure projects such as: · - Transition to Managed Services · - Company Divestitures and mergers · - IT Assessments · - Server Upgrade and Migrations to the Cloud · - Server Virtualization · ...
-
Sr. Cyber Risk Analyst
hace 3 días
Stryker Heredia, Costa Rica**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
ServiceNow Developer - San José, Costa Rica - Splunk Inc
Descripción
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Role:
Splunk IT is growing and seeking a dynamic ServiceNow Software Developer. Working alongside the ServiceNow Principal Architect and Development Teams, you will contribute to the overall ServiceNow solution at Splunk. As we embark on our ITSM Evolution Program and maturation of our CMDB we are looking for a ServiceNow Developer with solid skills and experience particularly in the areas of Configuration and Asset Management and their associated SNOW modules and capabilities.Responsibilities:
Qualifications:
Preferred Qualifications:
What We Offer You: Wow, I want that.
