- Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
- Follows procedures and guidelines to provide service to customers in a timely manner.
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
- Creates follow-ups with customers in order to provide the best customer experience. (20%)
- Identifies issues that need escalation and passes on to the appropriate person. (15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy. (5%)
- Maintains notes in appropriate systems. (5%)
- Meets attendance and punctuality standards
- No prior experience necessary.
- High School Diploma Required.
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
- Able to use relevant computer system applications at an intermediate level.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
-
Customer Service Rep
Encontrado en: Talent CR S2 - hace 6 días
TD SYNNEX San José, Costa Rica De jornada completaFollows procedures and guidelines to provide service to customers in a timely manner. · Essential Duties & Responsibilities Required · Provides the highest level of customer service at all times to internal and external customers (20%) · Creates follow-ups with customers in order ...
-
Sr Associate OTC
Encontrado en: Talent CR S2 - hace 2 días
Smith+Nephew San José, Costa Rica De jornada completaSr Associate OTC (Coyol, Alajuela) · Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. · Senior Collections Analyst will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount account ...
-
Regional Sales Manager, Commercial
Encontrado en: Talent CR S2 - hace 3 días
Splunk Inc San José, Costa RicaJob Title: Regional Sales Manager - Commercial (San José, Costa Rica) · Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While c ...
-
Inside Account Manager
Encontrado en: beBee S2 CR - hace 4 días
Tech Data Costa Rica San Jose, Costa Rica De jornada completaPosition owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions. · Incumbent is seasoned and has the experience to ...
-
Inside Account Manager
Encontrado en: Talent CR S2 - hace 2 días
TD SYNNEX San José, Costa Rica De jornada completaPosition owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions. · Incumbent is seasoned and has the experience to ...
-
Inside Account Manager
Encontrado en: Talent CR S2 - hace 2 días
TD SYNNEX San José, Costa Rica De jornada completaPosition owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions. · Incumbent is seasoned and has the experience to ...
-
Inside Account Manager
Encontrado en: beBee S2 CR - hace 4 días
Tech Data Costa Rica San Jose, Costa Rica De jornada completaOverview: · Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions. · Incumbent is seasoned and has the ...
-
Sr. Representative, People Solutions Center
Encontrado en: Talent CR S2 - hace 11 horas
Concentrix Pavas, Costa Rica De jornada completaDescription · This is a position that suits naturally positive people who enjoy making others' lives easier, and it will also appeal to those who enjoy problem solving. · The People Solutions Centre Sr. Rep is the first People Solution point of contact for all employees. They pro ...
-
Technical Services Specialist
Encontrado en: Talent CR S2 - hace 11 horas
Nevro Alajuela, Costa RicaJob Summary · & Responsibilities Great Customer Experience is one of the keys to Nevro's success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ...
Customer Service Rep - San Jose, Costa Rica - Tech Data Costa Rica
Descripción
Essential Duties & Responsibilities Required
Other Duties & Responsibilities:
Qualifications, Required Knowledge Skills & Abilities and Working Conditions
Experience:
Education & Certifications:
Working Conditions:
Required Knowledge, Skills & Abilities:
What's In It For You?
Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.