Customer Service Representative - Escazu, Costa Rica - Cognizant Technology Solutions

Descripción

Sr. Analyst - Prod Ops

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

• • Update required applications & tools and keep SME and TL informed of new issues.
• • Respond through email and chat.
• • Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
• • Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence:

• • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• • Ensure process guidelines are followed and met as documented.
• • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

• • Receive tickets/work on issues related to respective process.
• • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management:

• • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team:

• • Contribute to and participate proactively in knowledge sharing sessions.
• • Participate and contribute to organizational activities.

Personal Excellence:

• • Record own attendance and time sheet related data.
• • Complete mandatory training for self as identified.
• • Align individual goals with team objectives (work cohesively with the team).

Must Have Skills

• Speaking English
• MS Excel
• MS Office

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.