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    Desktop Support Technician - San Jose, Costa Rica - Bill Gosling Outsourcing

    Bill Gosling Outsourcing
    Bill Gosling Outsourcing San Jose, Costa Rica

    hace 5 días

    Default job background
    De jornada completa
    Descripción

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started

    We are still growing with new and exciting opportunities – Be a part of our team

    Bill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.

    As a Desktop Support Technician, you will:

    Support end users within our business for their basic Information technology related needs in relation to hardware and software.They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

    They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
    The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

    ​ Key Responsibilities

  • Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
  • Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
  • Support IT Department with technology related tasks when required including data center and office cabling
  • Assist with team/ operational training on various applications.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
  • Champion company core values and other company programs
  • Other duties as assigned

    • Education

    High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

    Post-Secondary education in a related IT field would be preferred

    Knowledge of Information Technology in relation to supporting Hardware and Software

    Experience

    Minimum six months of successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

    Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

    Certificates, Licenses, & Registration

    There are no personal certification, licensing, or registration requirements for this job

    Why work with us?

  • Performance Bonus and Annual merit increase
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
  • Casual Dress Code
  • Free counseling sessions
  • Point-to-point transportation
  • Asociacionsolidarista
  • Dental Benefit
  • SmartFit Partnership
  • Free parking for all employees
  • Free coffee/tea all day long
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company
  • New site – beautiful new office setting with a view
  • Onsite games room with a rest & relaxation area

    • About us

    Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

    Where are we located?

    We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.

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